Customer Support Engineer with minimum 3 years experience on 24x7 on-call support for VoIP products.  Must have excellent verbal and written communication skills with the ability to work with customers on critical service affecting issues, over the phone and through remote access.   Must be able to work without direct supervision, to follow directives, and to report customer escalations to management.

Candidate must have hands-on current experience troubleshooting Ethernet, IP, SIP, H.323, RTP, T.38,  IPSec, IKEv2, EAP-SIM, SNMP, and RADIUS.   Experience analyzing complex VoIP call flows and IP networking.

Additional requirements:

•             Bachelors Degree in Engineering

•             3 years of experience installing and using Linux

•             Good knowledge of Windows networking and Office applications

•             3 years of Ethernet/IP networking experience in production networks.

Desirable knowledge:

•             Experience in the AudioCodes SBC and SGW

•             Knowledge of VRRP