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Company:  Cablevision

Location: Melville, NY 11747

Status:  Full Time, Employee

Job Category:  Customer Support/Client Care

Relevant Work Experience:  1+ to 2 Years

Career Level:  Entry Level

Company: Cablevision

Cablevision Systems Corporation (NYSE: CVC) is one of the nation's leading media and telecommunications companies. Its cable television operations provide a full suite of advanced communications services that include iO TV® digital television, Optimum Online® high-speed Internet, and Optimum Voice® digital voice, all over state-of-the-art cable systems that pass nearly 6 million households and businesses across the New York tri-state area and throughout four Western states.

Cablevision's telecommunications properties also include its Optimum WiFi® wireless Internet, and its Optimum Lightpath® integrated business communications solutions. Cablevision serves the New York area with compelling local content through News 12 Networks, a local news leader; MSG Varsity, a suite of television and online services covering high school activities; and, Newsday Media Group, a business unit that includes Newsday, Long Island's leading daily newspaper, and amNewYork, the nation's most widely circulated free daily serving New York City.

The company also owns and operates Clearview Cinemas throughout the New York tri-state area including the famed Ziegfeld Theatre, a frequent and historic venue for film premieres and events. Additional information about Cablevision is available on the Web at www.cablevision.com.
Customer Support Representative - Cablevision - Melville Call Center

    

 

 

Cablevision, one of the nation's leading entertainment and telecommunications companies, has an excellent career opportunitiy to support our customers with their iO services.

We enjoy providing Optimum Service to our customers and are seeking Customer Service Representatives who share the same passion for providing a world-class customer experience.

 

 

 

  
BENEFITS

  • Conveniently located in Melville, NY!
  • A friendly, fast-paced, professional environment working with leading-edge technology
  • Excellent career-development opportunities and paid training/certification
  • full-time schedules – night shift differential and overtime available
  • Generous FT benefits package including Medical, Dental, Vision, 401k, Cash Balance Pension Plan, Tuition Assistance, Paid Vacation/Personal/Holiday/Sick time and Company-Paid Life Insurance
  • FREE Cable TV, FREE Internet, and FREE Phone Services (available to employees who reside in service area)
  • Extra perks including gym membership as well as discounted event and concert tickets available
  • Earn up to $16.25/hr or $33,800 per year based upon experience.

 

JOB OVERVIEW

The primary activities of the position will include, but not be limited to: general technical inquiries and troubleshooting support, billing inquiries and dispute support, payment taking, change of service requests, disconnects/reconnects and appointment verifications. These activities require the consistent delivery of high levels of customer satisfaction and require up-to-date knowledge of Cablevision practices and policies.  To provide professional, courteous, responsive and accurate service to our customers and ne responsible for providing customer service support on Cablevision products to achieve high levels of customer satisfaction.   Consistently meet all delivery, technical, productivity, and process goals consistent with your grade level requirements.  Participate in special projects and perform other duties as assigned.  

 

 

KEY QUALIFICATIONS:

  • 1+ years of customer service experience in a performance managed environment.  Call Center experience or a college degree preferred.
  •  Previous work experience using computer-based tools to troubleshoot and resolve technical issues, or an interest/ background in consumer electronics, telecommunications a plus!
  • A high school diploma or equivalent.
  • Willingness to work flexible schedules including evenings, weekends, as needed.


 

We are an Equal Opportunity Employer and maintain a drug-free and smoke-free workplace. 

 

 

Submit your resume by visiting our website

 

CLICK HERE TO SUBMIT YOUR RESUME 
 REQ. #17357BR: Customer Support Representative

 

 

 

 

 

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