IPC Global Solutions is a major supplier to the USA automotive aftermarket. We specialize in contract manufacturing and supply chain management for USA and European manufacturers, distributors and private label marketers. Our customer base includes global Fortune 500 corporations and entrepreneurial companies in North America and Europe.

            We have an opportunity in our customer support department for an entry level customer support representative who will be responsible for coordination of all operational activities related to order processing and customer service. This is a full time position based in Bridgewater, MA and we offer a competitive benefits package and opportunity for advancement in a growing customer and service dedicated environment.

Position: Customer Support Representative

Reports To: Customer Support Manager

Expectations of the IPC Customer Support Representative

• To be self-motivated and take an ownership attitude towards all job responsibilities.

• To be skilled at interfacing with customers in a professional manner and knowledgeable of IPC’s policies and procedures surrounding customer service and order fulfillment.




• To insure a prompt response and all other customer inquiries.  i.e. POD’s, tracking information, catalog request, order acknowldgements, customer complaints


• To have a full knowledge of all customer requirements.

• To be able to include the global objectives of the Customer Support Department and IPC when setting priority and focus in the management of the daily workload.

• To fully understand the IPC Order processing cycle.

• In depth knowledge of processing flow, capabilities, limitation, and cycle time.


• Skilled at communicating the customer requirements to others and to insure the comprehension of these requirements via follow up.

• To be responsible and take ownership of the order entry process in an aggressive and determined manner.




• To be knowledgeable, skilled, and accurate at SalesOrder entry and maintenance.


• To ensure each customer requirements for order acknowledgement are met within 24 hours of order receipt.


• Aggressively respond to and seek resolution on customer backorders

Background Requirements:

• 2 - 4 years Customer service experience.


• B.S. degree in business preferable.


• Proficiency in Microsoft Office applications including Word, Excel and Outlook.


• Ability to work independently but part of the Customer Support team to manage multiple projects and initiatives.


• Strong drive for results. Demonstrate and foster a sense of urgency and strong commitment to achieving and exceeding goals.


• Must have strong written and verbal communication skills, excellent organizational and follow up skills, must have strong attention to detail.

Salary: When applying please state requirements

Benefits:

Vacation and holiday time, 401K and profit sharing, disability, medical, dental health benefit plans.