Job Summary
- Company
- DIcentral
- Location
- Houston, TX 77058
- Industries
- Computer Software
- Job Type
- Full Time
- Employee
- Years of Experience
- 1+ to 2 Years
- Education Level
- High School or equivalent
- Career Level
- Entry Level
Customer Support Representative
About the Job
DiCentral is an innovative provider of supply chain integration and EDI services to retail, energy, healthcare, and other industries. The company was founded in 2000, and has been profitable in the last 5 years. DiCentral has won numerous awards including "100 Great Supply Chain Partners" by SupplyChainBrain magazine in 2009.
Position Summary:
This individual will become an expert in DiWeb and will communicate with customers and their trading partners addressing technical, training, and business process needs, problems and concerns.
Level 1:
Essential Functions:
1. Answer support phone lines and emails.
2. Resolve technical issue/errors related to DiCentral web services.
3. Train customers to use their DiCentral web account.
5. Work with EDI mapping in upgrading EDI maps.
6. Track support inquires through the support CRM insuring the customer issue is resolved
Other Functions:
1. Follow-up on unacknowledged transactions.
2. Set-up and maintain EDI trading partner relationships as needed.
3. Any other duties as assigned by supervisor.
Education and Skills Requirements:
Overall position requirements:
Must be customer service oriented with strong follow up skills; analytical with strong troubleshooting skills; and able to work in a dynamic and fast-paced environment. Working knowledge of windows XP and Microsoft Office required
Level 1:
· High School Diploma required. Associate degree or 24 college credit hours in technical field preferred
· 1-2 years experience in technical support / account management field preferred
Office Location: Clear Lake Area, Houston
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Contact Information
DIcentral
