Job Summary
- Company
- STi Prepaid
- Location
- Tucson, AZ
- Industries
- Telecommunications Services
- Job Type
- Full Time
- Employee
- Education Level
- Some College Coursework Completed
- Career Level
- Entry Level
- Salary
- 8.50 - 9.50 USD /hour
- Job Reference Code
- Customer Support Representative
Customer Support Representative
About the Job
STi Overview:
STi Prepaid, LLC is a subsidiary of Leucadia National (NYSE:LUK) which is listed by Forbes Magazine as one of America's top 100 Fastest Growing Companies. As a subsidiary, STi Prepaid is one of the leading and fastest growing facilities-based providers of prepaid telecommunications products and services in the United States. STi Prepaid uses its widely recognized 'STi' logo to brand its calling cards and has extended this brand to its prepaid wireless offering, STi Mobile. STi Prepaid's three primary business lines are prepaid international long distance calling cards, prepaid wireless products/services and carrier wholesale.
Since its founding in 2001, STi Prepaid's prepaid calling card business has rapidly grown to what management believes is the second largest provider of prepaid international long distance calling cards, generating more than $400 million of revenue in 2006.
STi offers a competitive salary with weekly payroll and an annual performance-based bonus; medical, dental and life insurance; paid holidays, discounted movie tickets, commuter transit program, special employee events and a chance to pursue an occupational path that best meets your career goals.
Responsibilities:
· Managing the ticket queue which includes tickets for MDN swaps, ESN swaps, changing rate plans, network outages, handset troubleshooting and reprogramming, voice mail set up, wireless number portability, data and picture mail programming.
· Handle the escalation of trouble tickets to the network operations center (NOC), switch operations center (SOC) and network vendors. Responsible for follow up with vendors and customer until the ticket is closed.
· Preparation of daily reports for trouble tickets, deactivations and exceptions.
· Assist sales with escalated dealer issues, verifying network coverage, handset activation and programming and troubleshoot handsets returned by dealers.
· Perform test for all new product launches and document test results and help troubleshoot to determine the reason for test failures.
· Define, test and document procedures for new product and handset launches.
Qualifications:
· 2+ years of help desk or customer service experience. · Must be bilingual (English/Spanish) · Excellent analytical and troubleshooting skills a must. · Excellent computer skills (MS Office). · Excellent communication skills both verbal and written. Qualified candidates must apply by visiting the STi Prepaid Careers portal: https://jobs-stiprepaid.icims.com/jobs/intro Once at the STi Careers portal the following steps should be taken:
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Contact Information
STi Prepaid
