CUSTOMER SUPPORT SPECIALIST

(EVENINGS)

COMPANY PROFILE
Restaurant Technologies Inc. (RTI) is a developer, distributor and service provide of the food services industry’s leading automated solution for the storing, handling and disposing of frying oil. RTI is nationally recognized as the one source for oil management services to increase workplace safety, lowers risk, and decreases operation costs. Corporate website: http://www.rti-inc.com

COMPANY HIGHLIGHTS… THE WINNING EDGE

·          2005 INC. Magazine “America’s 500 Fastest Growing Private Companies”

·          “Great Places to Work for 2006” awarded by The Business Journal

·          "Growth 50 - Fastest Growing Privately-Held Companies" for 9 years

·          Exponential growth from $1.6 million to $100 million revenue past 7 years

·          Employee growth from 15 employees in 1998 to 600 employees in 2006

As a Customer Support Specialist, you will be responsible for handling inbound technical service calls and providing phone support at our centralized call center. 

ROLES & RESPONSIBILITIES

• Provides telephone support to external customers related to RTI’s specialized restaurant equipment.
• Tracks customer communication and updates information in RTI’s CRM software.
• Assesses customer’s needs and provides appropriate method of support and communication to the necessary location.
• Provides appropriate troubleshooting over the phone by utilizing provided troubleshooting documents.
• Prepares daily / weekly / monthly call reports.
• Cross trains in other functions of the RTICallCenter (ie. Billing, collections, etc).

POSITION REQUIREMENTS FOR CONSIDERATION

• Experience: 1+ years related experience and/or training in hands on equipment repair and customer service

• Education: High school diploma or equivalent
• Language: Bilingual in English and Spanish is a plus
• Schedule:  This schedule includes evenings (Monday – Friday 1:30 PM – 10 PM)

BONUS & INCENTIVES:

·          Hourly rate plus yearly bonus potential

·          Full benefits package includes 3 weeks vacation, health, 401(k) matching, life, and disability

To protect our employees and customers and provide a safe and healthy work environment, new hires are required to successfully complete a background check, drug test and motor vehicles check. Restaurant Technologies is EEO / Drug-Free Workplace.