Innovative technologies. Superior solutions. Outstanding opportunities.



Raytheon Company, with 2008 sales of $23.2 billion, is a technology leader specializing in defense, homeland security and other government markets throughout the world. With a history of innovation spanning more than 85 years, Raytheon provides state-of-the-art capabilities in the areas of sensing; effects; C3I (command, control, communications), mission support, mission systems integration, information assurance / information operations, and intelligence systems. Raytheon is headquartered in Waltham, Mass., and employs 73,000 people worldwide.



At Raytheon Intelligence and Information Systems (IIS), we transform data into intelligence. As a leading systems and solutions provider of intelligence, security, and advanced information technologies to government customers in the United States and internationally, IIS provides the right knowledge at the right time, enabling our customers to make timely and accurate decisions to achieve mission goals of national significance. IIS employs more then 9,000 people worldwide with major hubs in the Mid Atlantic Region, Aurora, CO, and national Headquarters in Garland, TX, IIS generated $3.1 billion in 2008 sales.



Bring your talent and skills to the following IIS team!











Job Description:



Responsible for handling customer requests to include: logistical operations, equipment tracking and reporting, and processing all requests as needed. Work one-on-one with the customer, often in a QRC (Quick Reaction Capability) environment, collecting requirements, ensuring workflow process and providing feedback on the status of requests to the customer. Coordinate shipping schedules with external shippers, draft and send shipping cables to the appropriate locations, initiate equipment disposal requests, create facility access request, verify clearances and provide weekly reports to department manager. Determine the disposition of incoming material using specific tracking methods. Respond to formal message traffic acknowledging receipt of equipment. Work in a team environment, coordinating workflow with other departments where communication is critical to ensuring the customer's needs are meet.





Required Skills:





* BA/BS plus a minimum of 4 years experience or equivalent education and experience.



* TS SCI plus Full Scope/Lifestyle Polygraph security clearance.

* Experience in a customer service position.



* Ability to handle stressful situations and respond to the immediate needs of the customer in a professional manner while working in a dynamic environment.



* Must have good computer skills and working knowledge of MS Office suite.



* Ability to handle multiple tasks with minimal supervision.



* Must have good verbal and written communication skills.





Desired Skills:





Good organization skills, ability to work in a team environment.



Effective, pleasant and business-like interpersonal skills, with a "can do" attitude.



Experienced in logistical processes.





Required Education:





BA/BS or equivalent experience may be substituted for education.





Raytheon is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.