In 1999 eTapestry released one of the first ASP software applications built especially for nonprofits. Known today as "software as a service", this new fundraising database idea was designed to cost less to operate, be easier to use, and relieve the IT burdens associated with typical software.

Since that time, eTapestry has been implemented by over 5000 nonprofit organizations around the world. But today eTapestry is not just the leading fundraising database. A variety of additional services such as website development, ecommerce, advanced email, donor loyalty studies, and mobile access help organizations improve the efficiencies of their operations, and build stronger donor relationships. Headquartered in Greenfield, IN, eTapestry has a team of over 90 talented employees in positions ranging from product development, consulting, sales, and marketing to customer support, programming, and accounting.

Start a great career with eTapestry - a leading supplier of web based software solutions to nonprofit organizations. As a support specialist, you'll become an expert in our exclusive software solutions during an extensive four-week training program. This intense and interactive course includes lectures, tests, shadowing and more.

 
Once your initial training is complete, you'll specialize in providing professional, courteous and efficient product support for our signature software. You'll have extensive client contact on the phone, through instant messaging and via email, so exceptional communication skills are an absolute must. Working in a fast-paced environment, you'll also need disciplined time-management skills to prioritize and troubleshoot multiple issues, as well as the ability to adapt to new challenges quickly.

Often, your job won't end when you hang up the phone. You'll have to research eTapestry software problems and ongoing issues, test solutions being provided to customers and maintain notes in our customer database, so that other members of the team can benefit from your knowledge... just as you will from them.

Successful Support Specialists enjoy rapid growth potential because of our ongoing training program and team of experienced managers who provide mentorship through continuous feedback and coaching. Successful Support Specialists also enjoy the challenges and fast pace of Customer Support as it is a never-ending learning experience! Nonprofit organizations offer a unique opportunity to provide creative solutions through our problem-solving and troubleshooting efforts.

Just as important, eTapestry is a group of people excited about what they do: bringing technology to the nonprofit world, to help customers engaged in worthy causes. Whoever you are, reading this now, we hope you'll join us - we believe our web-based fundraising tools and our approach and customer service can have a positive influence on your life and your life's work.

Daily activities will include but are not limited to:

• Providing support to our customers via Instant Messaging, eMail and phone calls
• Teaching courses to new and existing customers via the web and in person.
• Communicating issues to other team members and developers
• Following-up on issues with the customer.
• Testing of new product releases

Helping in the design of new features in the system