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MediMedia USA offers some of the best-known brands in healthcare communications to both industry professionals and consumers. In addition to its leading consumer health content sources, MediMedia is the pre-eminent provider of solutions for pharmaceutical companies along their entire marketing continuum, targeting physicians, payers and patients with our content and applications. The company's attention to content quality, accuracy and ease of comprehension, as well as its experience in delivering specialized information to targeted audiences, has earned the trust and respect of healthcare organizations, pharmaceutical companies, physicians, employers and consumers throughout the country.
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Customer Support Supervisor
With over 1,400 employees in offices throughout the U.S. and in Canada, MediMedia offers some of the best-known brands in healthcare communications to both industry professionals and consumers. In addition to its leading consumer health content sources, MediMedia is the pre-eminent provider of solutions for pharmaceutical companies along their entire marketing continuum, targeting physicians, payers and patients with our content and applications.
MediMedia is a dynamic and rapidly growing company committed to providing the healthcare industry with some of the most extensive communications, educational and marketing services available. Visit our online Corporate Career Center at www.medimedia.com/careers.aspx
Vetstreet, a division of MediMedia and a leading animal health communications company that specializes in strategic communications between veterinary hospitals and their clients is seeking Customer Support Supervisor for their Silver Spring, MD office.
The Customer Support Supervisor duties include:
' Developing and maintaining positive customer relations and coordinating various functions to ensure customer requests are handled appropriately and in a timely manner.
' Researching and resolving customer concerns.
' Tracking client contact and managing tasks through CRM software.
Coach and develop the team to ensure the individual and team performance goals are achieved.
' Must be results-driven with a focus on performance management as it relates to both people and metrics.
' Provide guidance to staff and ensure initial and on-going training needs are met on all aspects of the Job.
' Ensure performance and quality standards are met and work closely with the Customer Support Manager to coordinate process improvements, recommend change and impact performance.
' Propose and implement solutions to reconcile conflict between participant or client needs, company objectives, employee concerns.
' Facilitating team meetings to communicate performance goals and results.
' Daily and weekly monitoring of performance metrics.
' Track time and attendance.
' Perform other duties as needed.
Minimum Requirements:
' At least 2 years supervisory experience.
' Excellent communication skills and problem solving capabilities.
' College degree and/or technical certifications preferred.
' Computer skills, including use of the internet, email, Microsoft Windows operating systems (98, NT, 2000, XP) and Microsoft Desktop applications (Office 2000, Office 2003, Excel, Word).
' Customer/Call Center service experience a plus.
' Technical comprehension to asses and evaluate customer situations.
' Knowledge and experience working with Remote Connectivity.
' Veterinary clinic experience a plus.
' Must be able to work a flexible work schedule.
Position offers competitive compensation, health benefits and 401k.
see above
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