Fidelity National Information Services, Inc. (NYSE:FIS) is a leading provider of core financial institution processing, card issuer and transaction processing services, mortgage loan processing and related information products and outsourcing services to financial institutions, retailers, mortgage lenders and real estate professionals. FIS has processing and technology relationships with 35 of the top 50 global banks, including nine of the top ten. Nearly 50 percent of all U.S. residential mortgages are processed using FIS software. Headquartered in Jacksonville, Florida, FIS maintains a strong global presence, serving over 7,800 financial institutions and over 100,000 retailers in more than 60 countries worldwide.

Customer Svc Rep I

Training Class in LR begins on 11-9-09

Position Requirements:

High School Diploma.
Six to Twelve months phone customer service experience.
Formal customer service training a plus.
Credit Card processing experience preferred.
PC and typing skills.
Excellent verbal and written communication skills.
Excellent time management and analytical skills necessary

Position Responsibilities:

95% Answering incoming telephone calls from Visa/Mastercard cardholders
3% research customer concerns and refer information to the appopriate department.
2% record customer related information for departmental tracking purposes
Adhere to prescribed departmental standards while maintaining a professional disposition

EEO / AA Employer