Medical Plus Supplies, Inc. is looking to hire customer service representatives for full-time positions. We are looking for an up-beat, positive and friendly individuals who are eager and willing to learn about aspects of the medical field while focusing on health care and improving the everyday lives of patients and their loved ones. We are particularly interested in someone who is a fast learner, able to multitask, work independently in a fast-paced environment and adhere to deadlines.
*Minimum 2 year experience in customer service
*High School Diploma required - College degree preferred
*Bilingual in Spanish preferred
*Excellent professional telephone and interpersonal communication skills
*Some overtime will be mandatory
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking
Verify insurance information for accuracy and completeness and resolves discrepancies as needed. Obtains clinical information needed for order processing or reimbursement.Contacts patient to: advise them of the order placed on their behalf and to confirm all patient demographic information; to communicate any financial responsibilities and/or additional information necessary for processing the order received; to promote other company product and services, as appropriate.Process information received from intake/service personnel. Ensures proper selection of information online to ensure timely delivery and appropriate revenue recognition for order.Maintains appropriate documentation received with order and conducts follow-up as applicable.Demonstrates professional etiquette and courtesy when interfacing with customers. Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.Complies with and adheres to all regulatory compliance areas, policies and procedures, and "best practices".Performs other related duties as directed by supervisor.
Within the last 20 years, Medical Plus Supplies continues to be a leader in the DME industry and has been tremendously successful in creating continued growth and job opportunities. To be considered for this position please attach resume to your reply.