The Walt Disney Parks and Resorts are not just home to Disney's beloved characters, but the place "Where Dreams Come True." Walt Disney started the company segment in 1952 when he formed what is now known as Walt Disney Imagineering to design and build his own dream, Disneyland® Park.

Today, Parks and Resorts has grown to encompass the world-class Disney Cruise Line®, Disney Vacation Club, Adventures by Disney ™, and five world-class resort locations that encompass 11 theme parks on three continents: Disneyland Resort in California, Walt Disney World® Resort in Florida, Tokyo Disney Resort® in Japan, Disneyland® Resort Paris in France, and Hong Kong Disneyland® Resort in China. By creating extraordinary experiences that exceed Guests' expectations every day, Walt Disney Parks and Resorts continues to uphold the Disney tradition.

Wherever the Guest experience takes place-in our parks, on the high seas, on a guided tour of exotic locales, or through our vacation ownership program-we remain dedicated to the promise that our Cast Members turn the ordinary into the extraordinary and make Disney dreams come true.

Visit us online at www.DisneyParks.com to find out more information.

DVC Operations Support Coordinator

RESPONSIBILITIES:
This is an hourly role. Responsible for monitoring the Member Services operation for properly allocated resources. Respond to requests for schedule changes, vacation and Family Medical Leave. Responsible for weekly scheduling and reporting.

REQUIRED QUALIFICATIONS: (These are the minimum qualifications you need to be considered for the job.)
* High school degree or equivalent
* Demonstrated computer proficiency within a Windows environment
* Demonstrated strong organizational and problem solving skills with attention to detail.
* Demonstrated verbal and written communication skills, as well as telephone etiquette skills
* Demonstrated ability to work independently.
* Demonstrated problem solving skills, as well as continuous improvement process skills
* Demonstrated ability to handle confidential information
* Ability to be flexible with work schedule, including overtime, weekends, and holidays
* Willingness to learn new software applications

DESIRED QUALIFICATIONS:
* Previous scheduling and/or labor operations experience.
* Previous call center operations desk experience.
* Proven knowledge and understanding of Walt Disney World policies and procedures.
* Demonstrated knowledge of Avaya.
* Demonstrated knowledge of eWFM
* Demonstrated knowledge of Disney Vacation Club Member Services operations.

ADDITIONAL INFORMATION:
To expedite consideration, we highly recommend that you BOTH upload your resume AND copy and paste the text when creating your candidate profile.

©Disney is an equal opportunity employer. Drawing Creativity from Diversity.

Click here to apply via the Disney Career OpportunityPortal

©Disney is an equal opportunity employer. Drawing Creativity from Diversity.