DATA ANALYST I (AUDITOR)

 

Position Summary:

This position works very closely with the Customer Service management team to conduct audits and analyze results to further improve the quality of services provided to the Bravo Health’s members. The Data Analyst I, is also responsible for performing research and analytical work for the internal staff, members and providers, particularly in the areas of routing management, performance benchmarking, action plan tracking, and reporting. 

 

Essential Functions:

·          Responsible for the analysis and development of quality and productivity measurements to simplify and/or improve processes, determining performance standards by tracking and trending data.

·          Reports on an on-going basis the effectiveness of various Customer Service activities, departmental procedures, assists in real time data and reports.

·          Provides support to the Customer Service department, by creating, validating, analyzing and maintaining various Call Center related reports.

·          Knows the formal and informal departmental goals, standards, policies and procedures which may include some familiarity of other departments within the organization.

·          Responsible for gathering, compiling, analyzing, maintaining and reporting of ACD data; tracking and trending for the Customer Service Department.

·          Analyzes unit operating practices such as record keeping systems, forms control, office layout, personnel requirements, creating new systems or revising established procedures.

·          Assembles and categorizes facts and figures for written computations and calculations.

·          Uses various software applications, such as spreadsheets, relational databases, statistical packages, and graphics packages to assemble, manipulate and/or format data and/or reports.

·          Provides feedback to individuals or groups regarding performance and appropriate departmental processes and guidelines.

·          Researches and reviews complex cases, to identify core needs and to resolve issues.

 

Qualifications:

·  ·          High School Degree a must.

·          At least 3-5 years experience in data analysis and management.

·          Strong experience in the areas of customer service and call center management.

 

Knowledge, Skills, Abilities Required:

·          Ability to work well independently and with little need for supervision.

·          Identify and analyze problems and recommending solutions.

·          Possess excellent analytical skills.

·          Ability to identify, gather and analyze reports.

·          Excellent verbal and written communication skills

·          Highly organized and can prioritize effectively.

·          Proficiency with analytical tools, knowledge of data analysis methodology, use of presentation software.

 

Computer Skills:

Substantially knowledgeable of Microsoft Office including Outlook, Power point, Excel and Word. SQL knowledge a plus.