Job Summary
- Company
- Clickable, Inc.
- Location
- New York, NY 10010
- Industries
- Internet Services
- Job Type
- Full Time
- Employee
- Years of Experience
- 5+ to 7 Years
- Education Level
- Bachelor's Degree
- Career Level
- Experienced (Non-Manager)
Data Analyst: Performance Metrics
About the Job
Focus: Performance reporting and data architecture
MAIN JOB DUTIES/RESPONSIBILITIES
General Description
Do you want to be a part of a start-up wanting to revolutionize online advertising? Are you passionate about being a part of the next revolution in online advertising and working with other smart people to solve challenging problems and create new value in the SEM industry?
Clickable, Inc. is looking for a highly motivated Data Analyst who understands the meaning of world-class service. As a Senior Data analyst within our Client Services group, you will be part of a team of resources dedicated to helping provide our client based with highly valuable performance analysis as well as building out an infrastructure to support customized performance metrics for our customer base.
More specifically, this person will:
· Serve as a business analyst, troubleshooter and escalation point for customized performance metrics, including:
o Work with customers and internal partners to gather performance data and analysis on business impact
o Create customized performance reports for future automation
o Provide key analysis to increase performance for client base
o Serve as subject matter expert in providing key KPIs to internal and external customers
· Provide input to data architecture for easier data management throughout the organization
· Participate in conference calls with partners and customers and conduct performance reviews with key customers
· Become expert on the reporting requirements within the Clickable platform and product roadmap and provide expertise and guidance for future data needs
· Create and run SQL queries to support customer performance metrics
· Coordinate the creation of support data policies, processes and documentation
· Help foster innovation in tool and process development by:
o Submitting data requests for future releases
o Identifying data inconsistencies in the tool set and providing supporting analysis/ impact information to product and development teams
Additionally, the Data Analyst:
· Loves working with customers
· Has maturity to understand business perspective
· Has great presentation skills to be able to bring forth salient points; highlight key achievements and identify areas of concerns
· Has ability to identify trends and takes action to help customers achieve their marketing goals
· Works independently
· Has ability to present a different perspective, and to respectfully disagree
· Has great time management skills, and the ability to prioritize tasks and to communicate task status at various stages appropriately
· Gets great feedback from partners and stakeholders to provide better reporting from the Clickable service
· Receives no escalation based on lack of response or the quality of response
· Takes ownership of complex reporting requirements, working to resolution
· Has a helpful attitude and treats everyone with professionalism
· Can act as a go-to person for data needs and steps in at a very short notice to manage a escalated reporting needs
· Considers every problem as an opportunity to be creative
| EDUCATION & JOB EXPERIENCE REQUIREMENTS KNOWLEDGE/EDUCATION · BS in Computer Science, Engineering or related technical discipline preferred. REQUIRED EXPERIENCE & QUALIFICATIONS · 5-7 years experience in a business analysis organization, preferably in the online industry for a high volume commercial website or service. · Performance metrics experience working directly with high profile customers. · 3+ years using at least two of the following: .NET (C#), Java, JavaScript, Perl, PHP, XML. · 3+ years experience working with Web Services (client/server platforms) · Strong understanding of internet trends and industry players. · Self starter approach to work, with an eagerness to consistently meet and exceed commitments/objectives and take on more responsibility. · Exceptional research, analytic, presentation and communication (written and verbal) skills. · Strategic thinker with proven problem solving skills, with the ability to work within a team to meet support goals and objectives. · Demonstrated ability to research and analyze problems and develop solutions. · Demonstrated ability to manage multiple priorities and projects simultaneously, work in a fast-paced environment and accomplish results through influence while meeting deadlines. · Proven quantitative skills and Excel skills. · Highly organized, analytical, and detail-oriented · Flexible and able to adjust priorities as situation demands. · Strong written and verbal communication skills. · Highly energetic personality; great team player. · Extremely detail-oriented. · Ability to understand and implement specific directions. · Ability to acknowledge potential issues and escalate to appropriate personnel. Ability to exercise independent judgment. · Ability to be a team player and have a can-do attitude. PREFERRED WORK EXPERIENCE · Paid search experience strongly preferred. · 5+ years experience working in a high demand customer service/solution architect role. · 2 + years SQL experience preferred · Demonstrated success in an entrepreneurial environment is preferred. · Experience working with customer developers (API, SDK, program support etc) preferred. | COMPETENCY REQUIREMENTS CORE COMPETENCIES:
· Communication Skills
· Problem Solving · Self Development · Dealing with Ambiguity · Intellectual Horsepower · Strategic Thinking TRAVEL & SCHEDULE · Minimal travel required |
Company Tools
Contact Information
Clickable, Inc.
