Data Center Operations- Service Architecture- Manager

Description

 

Organization:   Systems Integration and Technology

 

Location:          Location Negotiable

 

Travel:              100% (Monday - Friday)

 

Systems Integration and Technology (SI&T) offers a full range of global delivery services-from enterprise solutions, system integration, technical architectures, business intelligence, infrastructure consulting, and technology research/development.

 

Our SI&T consultants can expect to:

 

•           Work with cutting edge technology

•           Deliver high-quality solutions across multiple industries

•           Work on a variety of projects ranging in both size and scope

•           Receive continuous training

•           Gain rapid career progression

 

Accenture Technology Consulting (ATC) falls within the SI&T organization and provides services aimed at improving the strategic intent, transforming economics and effectiveness, and the overall design, of a company's information technology capabilities and/or functions. Information technology capabilities include IT planning and management, IT processes and approaches, and IT assets that provide the operational components necessary to run applications.

 

Job Description:

 

Technology Consulting professionals are responsible for delivering technology innovation and providing the backbone of our systems integration business.  Technology Infrastructure professionals focus on the operational foundation required to enable enterprise/agency-wide IT Services. These individuals have skills in enterprise service management tools as well as a functional understanding of the underlying technologies and supporting infrastructure.  Service Excellence professionals focus on service and process design and implementation in core ITIL v.3 competencies based on industry standard enterprise service management tools.

 

Specific to Service Excellence, individuals will take a holistic approach to constructing and optimizing sophisticated service models.  Individuals will focus on all aspects of  IT Infrastructure Operations including assessment and process development for ITIL's IT Service Management, covering all phases of work from RFP development, and initial assessment/diagnostic through to process, organization and/or technology design and implementation.

 

Key Responsibilities may include:

 

Candidates will demonstrate deep skills in enabling operations for ITIL based processes with a focus on service design and optimization. The individual should also demonstrate business effectiveness skills such as establishing roadmaps for achieving optimal IT services. This position will vary in the scope of project responsibilities; however generally this position will focus on designing and delivering ITIL based solutions such as but not limited to Service Strategy, Service Design, Service Transition, Service Operation and Continuous Service Improvement. Candidates will demonstrate skills in IT operations with a focus on the processes which enable IT Operations. The individual should also demonstrate operational acumen to design relevant and efficient solutions to meet client goals and align with industry best practices.  The candidate should have a foundation understanding of ITIL V3 as well as a functional awareness of industry standard tools used to enable Service Management.

 

During client engagements responsibilities include scoping, pricing and identifying resources supporting the Accenture client partner.   Additionally, this individual will be expected to manage the day to day relationship between the project team and senior client executives. 

 

Candidate should demonstrate experience and leadership in the following areas:

 

Designing and implementing ITIL and Operational processes

 

  • Implementing service management solutions to deliver client value
  • Assist in the designing of service and support models to enable critical business services
  • Experience in project management and detailed technical planning
  • Program and Project Leadership
  • Leadership skills in both technical and process oriented initiatives  
  • Generating detailed documentation

 

This position requires the candidate to work closely with Accenture alliance partners (vendors) to ensure offerings content is current and to identify additional opportunities.  As part of this relationship building, the selected candidate will be responsible for building awareness of the technical products and their associated offerings to the Service Lines and Operating Groups in Accenture.

 

Qualifications

 

Basic Qualifications:

 

  • Minimum of 5 years of experience with ITIL oriented (operational or service management) tools with at least one area in Service Delivery (Service Level Management, Capacity Management, Contingency Planning, Availability Management, or IT Financial Management) or Service Support (Configuration Management, Problem Management, Incident Management, Change Management, Service/Help Desk, or Release Management)
  • Minimum of 5 years of experience in defining IT strategy, service, costing, and governance.
  • Minimum of 5 years of experience with Enterprise Infrastructure: servers, storage, network, etc.
  • Minimum of a Bachelor's Degree

 

Preferred Skills:

 

  • Five or more years experience in one or more of the following areas:
  • IT Service and Operation enablement through:
  • Service Desk design and deployment
  • Service Value Definition, Business Case Development, Service Assets
  • Service Strategy Concepts: Service Portfolio Management, Demand Management, and IT Financial Management
  • Service Design Concepts: Service Level Management, Availability Management, Capacity Management, IT Service Continuity Management, Service Catalog Management
  • Migration Control
  • Vendor Management
  • Total Cost of Ownership (TCO) for deployment of IT Service enabling tools
  • Network/Systems Operations, Operations Architecture Management, Network Addressing Management
  • CA, BMC, HP, and Tivoli tool suite
  • Ability to utilize PowerPoint in proposal development
  • Ability to produce documentation utilizing the MS Office Suite
  • Deep understanding of ITIL V3 and its components
  • Nice to Have Skills:
  • IT Service Management Tool implementation experience
  • Culture Change Management
  • Portfolio Management
  • Finance skills
  • SAP Experience
  • ERP implementation experience
  • Customer Relationship Management

 

Professional Skills Requirements:

 

  • Strong oral and written communications skills
  • Supervisory experience working with a diverse internal and client teams

 

To submit resume online click here

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Accenture is an Equal Opportunity Employer.

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