• Location:
  Wilmington, DE 19801
• Salary:
  
  Salary commensurate with experience
• Job Status/Type:
  Full Time, Employee
• Job Category:
  Other
• Work Experience:
  5+ to 7 Years
• Career Level:
  Manager (Manager/Supervisor of Staff)
• Occupation:
  Other
• Education Level:
  Bachelor's Degree

• Reference Code:
  6594.1072

Debit Card Lead

Description:
The mandate of the Customer Operations Department is to ensure the day-to-day operations activities are completed accurately and in a timely manner. Activities include, but aren't limited to, transmission and settlement of all debit card, pin, bill pay transaction requests, disputes, in clearing, return checks, and customer document handling. Ensure account opening, transaction posting, maintenance and closing is performed accurately. In addition, ensure the overall completion of processing requests resulting from Sales Center and Customer Security activities, direct mail, internet, fax, and third party vendors. All department processing will meet the defined deadlines and service levels of the bank's same day processing.

The Debit Card Lead is responsible for leading a team of associates in a positive, supportive and motivated work environment. The Team Leader will contribute to business strategy and execution as it is related to Debit Card Operations. Create and maintain performance measurement tools for entire department team and an atmosphere where all members are accountable for their actions and maintain acceptable performance standards. Ensure staff adheres to the policies, regulatory and compliance requirements. Responsible for monitoring and measuring the daily workflow and volumes to achieve department processing standards.

Essential Functions

-Responsible for achieving personal, department, and corporate goals.

-Responsible for the appropriate staffing of the department as well as handling employee related issues, performance reviews, and staff development.

-Manage the day-to-day bill payment transaction and customer inquiry processing activity to ensure departmental efficiency, brand integrity and accuracy requirements.

-Continually work to deliver efficiencies to processes, which improve the costs, quality and productivity of the department.

-Provide input to the strategic planning and new product process as it relates to the Debit Card Operations Department and the bank as a whole.

-Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced Customer satisfaction.

-Work with other internal and external department contacts to ensure that optimal service levels are achieved.

-Manage the development and maintenance of department Policies and Procedure in order to remain current.

-Ensure that applicable reports are reconciled daily and unresolved differences are researched within the specified timeframes in accordance with bank standards and regulatory requirements.

-Ensure proper reporting and analysis of daily, weekly, monthly and annual production numbers.

-Assist with managing and developing the budget for the department.

-Closely monitor all expenses specifically write offs and vendor invoices to ensure accuracy and identify areas for tightened controls and adjustments to policy.

-Coordinate and manage vendor and ING DIRECT changes to processes

-Ensure compliance with regulatory requirements related to bill payments.

-Stay abreast of existing, new and emerging trends and industry initiatives, tools, and products as they relate to the bill payment industry.

-Manage and/or participate in various department projects and responsibilities.

-Other duties as assigned

Qualifications:
Experience and Qualifications:

-4 to 5 years experience in financial industry operations and transaction product management.

-4 to 5 years of specific Debit Card experience

-5+ years Management experience

-Minimum 2 years vendor management experience

-Ability to prioritize daily workload to meet expected deadlines.

Education and/or Certifications:

-A post-secondary education preferably in Business Administration, Economics, or Finance.

Technical skills and abilities:

-Demonstrated leadership and managerial skills.

-Computer literate.

-Sound knowledge of banking, transaction and deposit products, banking systems, and applicable technologies.

-Project Management experience an asset

-Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations.

-Competent problem solving skills

-Excellent time management skills and the ability to work both independently and as a team player.

-Excellent communication skills.

Salary/Benefits: Salary commensurate with experience
ING DIRECT offers one of the best benefits plans around, providing medical and dental health coverage; flexible spending accounts; 401K retirement plans and fitness programs.

Job Location: Wilmington, DE

Job Number: 6594

Company URL: http://www.ingdirect.com/careers

Company Profile:
Why join the ING DIRECT team? As the #1 direct bank in the U.S., we're fostering a nation of savers by providing innovative financial products that are easy to use. We seek people with the same passion to join our team. If you are an energetic person who wants to help us grow a different kind of bank, we look forward to hearing from you. To learn more, visit us at ingdirect.com.

Salary/Benefits:

Salary commensurate with experience

Location:
Wilmington, DE 19801

Job RefCode:
6594.1072