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Job Summary
- Company
- Strategic Products and Services
- Location
- Allentown, PA
- Industries
- All
- Job Type
- Full Time
- Employee
- Years of Experience
- 2+ to 5 Years
- Education Level
- Associate Degree
- Career Level
- Experienced (Non-Manager)
- Job Reference Code
- Berwick
Dedicated Systems Technician
About the Job
Make a Strategic Career Move With
STRATEGIC PRODUCTS AND SERVICES
Strategic Products and Services (SPS) is an established and fast-growing nation-wide telecommunications company that delivers excellent service, exceptional customer value and integrity beyond reproach. With award-winning partnerships that include Avaya, Cisco, Microsoft, Extreme Networks, Juniper Networks and Citrix, SPS is the leading integrator of voice solutions and data networking applications. We provide business systems and advanced applications to the Small, Mid and Enterprise markets internationally.
SPS focuses on delivering solutions that add value. We have built a talented team with technical expertise in contact centers, business applications, network infrastructure, collaboration, conferencing, presence awareness and Voice over IP (VoIP) solutions. SPS provides customers with the finest value in the market place and employees a great place to work.
The Dedicated Systems Technician works independently or in tandem with other technicians, is responsible for installing, maintaining and repairing enterprise-level business Nortel communication systems for a Fortune 500 company in Allentown, PA.
ESSENTIAL DUTIES
- Ability to install, and service complex voice/data communications systems including the Nortel portfolio, Norstar, BCM and working knowledge of CS1K.
- Diagnoses system failures, identifies alternative solutions, and implements the appropriate corrective action(s).
- Develops and maintains positive customer relations by ensuring that customer requests are handled in an efficient, effective and timely manner.
- Performs site surveys of complex facilities.
- Supports the “out of hours” support team as necessary.
- Attends training and meetings as required.
- Miscellaneous duties as assigned.
POSITION REQUIREMENTS
Related Job Skills:
- Ability to implement and service voice/data communications systems. Including the Nortel portfolio of Norstar, BCM and CS1K, with working knowledge of Call Pilot..
- Basic understanding of IP Telephony.
- Ability to perform Moves, Adds and Changes on BCM, Norstar, and Meridian systems.
- Nortel Certification on BCM, Norstar, or Meridian.
- Demonstrated ability to utilize PC skills related to voice/data system installation and service.
- Demonstrated ability within a "repair service" environment solving complex service problems.
- Ability and technical knowledge required to diagnose system failures, develop alternatives and implement appropriate corrective actions.
- Demonstrated ability to perform programming and hardware changes
- Follow established company policies, work rules and technical procedures
- Willingness to work overtime on various projects and assignments when required.
- Demonstrated ability to independently complete site surveys of complex facilities.
- Must be able to participate in and pass Background Checks, Drug screening, Psychological and written testing.
Personal Competencies:
- Superior technical analytical skills.
- Strong interpersonal and communication skills.
- Strong personal management skills associated with time reporting, expense reconciliation and daily productivity management.
- The ability to work independently and meet deadlines with minimum supervision.
- The ability to remain calm, responsive and effective “under fire”.
- Strong personal management skills associated with time reporting, expense reconciliation and daily productivity management.
- Strong customer service, follow-up and organizational skills.
- Ability to work in a fast-paced, customer-service oriented environment.
- Intellectual curiosity and the desire to constantly keep up with new aspects of the technology.
Physical Requirements:
Requires good keyboard and fine motor skills. Periodic walking, prolonged standing and occasional bending, climbing, reaching and crawling will be required. Occasional need to lift up to 50 pounds.
