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Riverton, UT 84065
Years of Experience
Less than 1 Year
High School or equivalent
Demonstrator Support Agent
About the Job
Job Summary: Perform customer service for inbound calls from demonstrators including order entry, order corrections, and questions regarding programs and policies. Ensure demonstrators are receiving accurate and efficient service through effective research, problem solving, and coaching.
Essential Job Functions:
Provide quality customer service on inbound demonstrator calls as outlined in department QA standards.
Maintain high productivity and use phone time effectively by achieving department goals for manned time.
Track and report demonstrator issues through Score Incidents. Maintain tracking percentages according to guidelines of DS Monthly Performance Summary.
Attend scheduled team meetings, training sessions, and learning opportunities.
Maintain knowledge of company policies, procedures, and programs by frequently checking resources, reading e-mails, updates, and information posted to the Customer and Demonstrator Web Sites.
Proactively identify coaching opportunities on incoming calls, and give information that will enhance and improve a demonstrator’s business.
Make decisions and corrections based on frontline authority and standards established within the department.
Use department reports and tools to analyze individual monthly performance. Set and meet goals to ensure continuous improvement.
Complete additional projects as assigned including welcome calls and outbound retention efforts.
High school diploma or equivalent education.
Proficient in a Windows-based computer environment.
Able to type and enter data quickly and accurately into a computer.
Excellent verbal communication skills with professional telephone etiquette.
Basic written communication skills.
Strong problem solving skills.
Previous customer service experience preferred.
Other Skills and Abilities:
Must have ability to work independently and in team environment.
Most possess initiative and willingness to take action.