Job Summary
- Company
- Dr. William Letcher, Inc.
- Location
- Tulsa, OK
- Job Type
- Full Time
- Employee
- Years of Experience
- 5+ to 7 Years
- Education Level
- Bachelor's Degree
- Career Level
- Manager (Manager/Supervisor of Staff)
Dental Practice Manager/Patient Care Coordinator
About the Job
The practice manager ensures smooth daily operations of the practice, troubleshoots problems and proactively develops recommendations to resolve issues. This position requires an individual with excellent communication skills; one who enjoys patient interaction, is empathetic and able to make patients feel welcome, comfortable and at ease.
The manager serves as liaison between the office and former, current, and prospective patients. He/ she will provide patients with information about procedures, the dentist and the company. He/she will present both pre and post op consults, handle patient inquires, review expectations, recovery time, and post op care. He/ she is responsible for coordinating surgery schedules, selling services, collecting payment, and assisting patients with financing, transportation and various “concierge” type needs.
THE IDEAL CANDIDATE:
Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus
Must possess two (2) years experience in Healthcare Management. Minimum of 3-5 years of management experience with previous supervisory experience. Must be computer literate. Must possess ability in effective communication, problem solving, leadership, conflict management, motivation and Change Management. Must possess the ability to work well in a face-paced, constantly changing environment. Must possess the ability to work on multiple projects with varying levels of priority at one time, while continuing to monitor the day to day operations of the practice. Must possess the ability to motivate, supervise and discipline personnel as required. Must possess a willingness to work cooperatively with others to provide quality medical services to clients and resolve conflicts in the office and be able to work harmoniously with other personnel. Must be able to work beyond normal working hours and in other positions temporarily when necessary.
Excellent salary
The manager serves as liaison between the office and former, current, and prospective patients. He/ she will provide patients with information about procedures, the dentist and the company. He/she will present both pre and post op consults, handle patient inquires, review expectations, recovery time, and post op care. He/ she is responsible for coordinating surgery schedules, selling services, collecting payment, and assisting patients with financing, transportation and various “concierge” type needs.
THE IDEAL CANDIDATE:
- Has strong leadership skills, problem-solving abilities and highly effective interpersonal skills
- Has exemplary communication skills, written and verbal, and professional presence
- Has very strong selling and closing skills
- Effectively listens to patients expectations
- Is able to quickly establish rapport with patients in a way that allows for a comfortable consultation
- Can discern when to make decisions in a real-time environment vs. when to seek approval
- Works well under pressure and does not waiver in working as a team
- Shows/ practices a commitment to ethical conduct
- Has knowledge of dental practice software and Microsoft products
- Can provide back-up support to fill in as needed for various positions within the office where applicable
- Answering the phone and greeting patients
- Engaging in personal consultations with patients, sharing the benefits dental procedures can offer, and provide information to address the patient’s desires, concerns or objections.
- Upholding and presenting a polished, professional image at all times, including, attire, verbal communications, patient confidentiality, and job performance.
- Consistently assessing openings within the Schedule to be able to service patients and optimize the doctor’s schedule.
- Performing administrative tasks such as answering phones, patient take-in, processing of payments, and internal workflows.
- Taking action to resolve delays and maximize patient comfort.
- Provides back-up support to fill in as needed for various positions within the office where applicable.
- Managing staff including recruiting, retention, and scheduling.
Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus
Must possess two (2) years experience in Healthcare Management. Minimum of 3-5 years of management experience with previous supervisory experience. Must be computer literate. Must possess ability in effective communication, problem solving, leadership, conflict management, motivation and Change Management. Must possess the ability to work well in a face-paced, constantly changing environment. Must possess the ability to work on multiple projects with varying levels of priority at one time, while continuing to monitor the day to day operations of the practice. Must possess the ability to motivate, supervise and discipline personnel as required. Must possess a willingness to work cooperatively with others to provide quality medical services to clients and resolve conflicts in the office and be able to work harmoniously with other personnel. Must be able to work beyond normal working hours and in other positions temporarily when necessary.
Excellent salary
Company Tools
Contact Information
Dr. William Letcher, Inc.
