Sports Authority, headquartered in Englewood, CO, is the one of the leading full-line sporting goods retailer in the United States, operating over 400 stores in 45 states. We have a rich history, dating back almost a century, of being an industry leader in providing a wide assortment of quality brand name products.

Our customers are passionate about the sports they pursue they want to run faster, jump higher, hit the ball harder, carry their team to victory, and more. We know where they are coming from, and the employees that we attract and hire share their same passions.

We are dedicated to providing our customers with the best shopping experience possible by consistently providing great brands at great values. We are dedicated to increasing that value by providing industry-leading customer service and product knowledge. We are dedicated to you, and helping you take your game to the next level. If this is what you have been looking for in your career, then you've come to the right place!

Job Description

OBJECTIVE:

Responsible for overseeing customer service, sales, merchandise processing and operational functions in a department or group of departments within a store. Requires strong leadership skills to train, supervise and lead associates. Focus on driving sales through training, customer service and merchandise presentation.

PRIMARY JOB FUNCTIONS:

Softlines Department Managers will focus on Customer Service, Sales, Training & Developing Staff, and Operations Management.

Hardlines Department Managers will focus on Customer Service, Sales, Training & Developing Staff, and Operations Management.

Merch Processing Department Managers will focus on Customer Service, Merchandise Processing, Training & Developing Staff, and Operations Management.

Customer Service:

- Ensure customers are provided with highest level of customer service, emphasizing courteous and knowledgeable assistance to each and every customer.

- Watch, listen, interact and follow-up with customers to ensure satisfaction and resolve issues.

- Model customer service for associates and promote sales whenever interacting with associates and customers.

- Ensure customers are accurately informed of daily advertising and promotions.

- Complete understanding and ensure compliance of Company Customer Service policies and standards.

Sales:

- Accountable for increasing sales, units per transaction and transactions size in the department(s).

- Conduct regular department meetings to review sales goals and targets.

- Complete Department Performance Summary to track the sales performance of staff and department.

- Ensure merchandise is sold at company established prices and discrepancies are addressed and authorized accordingly.

- Communicate with associates regarding pertinent information on daily, event or seasonal business issues.

- Ensure associates are utilizing suggestive sell techniques and adding on items to sales.

- Be knowledgeable of merchandise on the floor as well as in the backroom, including verification of the current selling price.

- Ensure Sales Specialists possess product knowledge and keep current on all new product information.

- Communicate any missed sales opportunities due to product to Store Manager.

Merchandise Processing:

- Understand and facilitate the execution of company visual merchandising standards and planograms.

- Ensure store is well stocked, priced and displayed per company standards to maximize the opportunity for sales and provide a pleasant and safe shopping environment.

- Oversee the maintenance of floor standards to ensure customer satisfaction.

- Ensure smooth flow of merchandise from truck to backroom to sales floor.

- Understand premium space placement and ensure merchandise displays and promotional items are set accordingly.

- Ensure seasonal sets are executed.

- Communicate any product outages to the Store Manager.

- Review identifying codes, tags and prices on merchandise to ensure appealing flow to customer.

- Ensure price changes are executed and monitor for accuracy.

- Set department ad plans.

Training and Developing Staff:

- Ensure compliance in and the execution of Company sponsored training programs including Stop, Serve and Sell; Learning Management System (LMS); and Customer Experience Index (CEI).

- Recruit, interview and involved in final selection of all department associates.

- Train associates on sales, customer service, operations, merchandising, product knowledge and monitor progress.

- Ensure Leads are trained to execute all responsibilities listed for a Department Manager.

- Complete yearly performance evaluations for department associates; make promotional and merit increase recommendations based on performance.

- Address any employee complaints, grievances and questions as they arise.

- Execute disciplinary procedures fairly and document corrective action properly.

- Create new hire’s training schedule and follow the Training Checklist with all new hires in department.

Operations Management:

- Maintain Company dress code for all associates.

- Participate in the Manager On Duty (MOD) Program, which requires complete understanding of all store procedures.

- Walk the floor regularly to manage the floor for daily MOD responsibilities.

- Address asset protection issues that may occur in a manner that there is neither a loss to the company nor an uncontrollable situation with the customer.

- Responsible for the protection of company assets.

- Schedule staff efficiently to maximize sales opportunities & make adjustments to schedule, as business needs dictate.

- Responsible for Store Operational Audit compliance.

- Responsible for other duties as assigned or developed.

PREREQUISITE SKILLS:

- 2-5 years experience in a retail environment or equivalent relevant experience. Previous management experience preferred.

- Excellent communication and leadership skills, and sound judgment.

- Detail oriented and strong attention to customer service.

- Ability/flexibility to work any store open hours.

- Must have knowledge of local competitive environment.

- Prior merchandising and planning responsibility necessary.

- Ability to execute company standards successfully.

- Must have knowledge of store computer systems.

- College degree in business, fashion merchandise or marketing preferred.

- Understand and facilitate Policies & Procedures (P&P’s) and Audit procedures.


We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Retail,Sales