Location:    Ft. Knox, KY

-Clearance required: Secret

-Perform analytical, evaluation and maintenance duties in support of: Customer requirements to include desktop\laptop, software, and peripheral installation/configuration.

-Responsible for ultimately ensuring functionality of automated voice/data processing equipment.

-Serve as a technician for trouble calls relating to the user, associated network systems, file servers, and the network hardware and/or software.

-Provide, implement, and/or coordinate solutions to reported and discerned problems.

-Perform user and database administrative responsibilities to include all current and future system hardware components, software installation, configuration, and operation.

-Provide/implement recommendation(s) on system changes and operational procedures needed to increase efficiency.

-Maintain record copies of system/equipment software disks and documentation.

-Administer customer accounts to include establishment, deletion and modification of system accounts, VPN accounts, BlackBerry accounts, and e-mail accounts.

-Maintain IP scheme and the log of all locations and addresses.

-Administer system access control and server share access.

-Provide a written activity report every week on actions taken during the week.

-Experience supporting and maintaining Windows networks including Microsoft Active Directory (AD), Windows OS (XP/Vista/Server 2003), and Microsoft Office 2007.

-Security+ Certification within the last three years or ability to achieve certification with in 6 month.