Job Summary
- Company
- Catapult Technology Ltd
- Location
- Arlington, VA
- Industries
- Computer Hardware
- Computer Software
- Computer/IT Services
- Job Type
- Full Time
- Employee
- Job Reference Code
- 10945
Deskside Hardware Technician / Top-Secret Clearance
About the Job
Title: Deskside Hardware Technician
***Must have a Top-Secret Clearance (Active)***
Location: Arlington, VA - at Metro
Job Description: The Deskside Hardware Technician will be responsible for supporting in-house technology equipment and IT assets projects. This includes installing, configuring, diagnosing, repairing, and upgrading all hardware and equipment while ensuring its optimal performance. The Deskside Hardware Technician will also troubleshoot PC components and support replacement of hard drives, CD-ROMS, NICS problem areas in a timely and accurate fashion, and provide end user training and assistance where required.
Responsibilities:
• Help support a LAN/WAN system using TCP/IP including connectivity to mainframes in both classified and unclassified environment.
• Coordinate and perform workstation installation;
• Provide technical and software support to end-users;
• Install, maintain, and upgrade workstations and software;
• Provide technical assistance and training to end-users where required;
• Evaluate computer hardware and software;
• Assist the client in solving computer-related and networking issues;
• Maintain and repair computers and peripherals.
• Install, configure, diagnose, repair, and upgrade hardware and equipment while ensuring its optimal performance.
• Troubleshoot problem areas in a timely and accurate fashion.
Required Skills and Experience:
• Minimum of 3 years’ of LAN/WAN experience.
• Knowledge of Windows PC and server configuration and integration.
• Knowledge of TCP/IP networking.
• Knowledge of Active Directory.
• Knowledge of and experience with Microsoft OS and MS Office.
• Knowledge of Remote Access, SMS, and Anti-virus.
• Commitment to excellence and high standards.
• Strong organizational skills; able to manage priorities and workflow.
• Experience in troubleshooting hardware issues.
• Experience in Remedy ticketing system.
• Experience in troubleshooting network components between system segments and understanding of FTP, Traceroute, Telnet, remote login, and other related commands
• Ability to work independently and as a member of various teams and committees.
• Ability to understand and follow written and verbal instructions.
• Acute attention to detail.
• Excellent oral and written communication skills.
• Outstanding customer service and Help Desk skills.
Required Education and Certifications:
• Associate’s degree in an IT- related discipline or 3 years of related help desk or technical support experience or a combination of college and work experience.
• Microsoft MCSD or MOS
Desired Education and Certifications:
• ITIL V3 certification
• Microsoft MCSA or MCSE
• A+ certification for networks
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing
***Must have a Top-Secret Clearance (Active)***
Location: Arlington, VA - at Metro
Job Description: The Deskside Hardware Technician will be responsible for supporting in-house technology equipment and IT assets projects. This includes installing, configuring, diagnosing, repairing, and upgrading all hardware and equipment while ensuring its optimal performance. The Deskside Hardware Technician will also troubleshoot PC components and support replacement of hard drives, CD-ROMS, NICS problem areas in a timely and accurate fashion, and provide end user training and assistance where required.
Responsibilities:
• Help support a LAN/WAN system using TCP/IP including connectivity to mainframes in both classified and unclassified environment.
• Coordinate and perform workstation installation;
• Provide technical and software support to end-users;
• Install, maintain, and upgrade workstations and software;
• Provide technical assistance and training to end-users where required;
• Evaluate computer hardware and software;
• Assist the client in solving computer-related and networking issues;
• Maintain and repair computers and peripherals.
• Install, configure, diagnose, repair, and upgrade hardware and equipment while ensuring its optimal performance.
• Troubleshoot problem areas in a timely and accurate fashion.
Required Skills and Experience:
• Minimum of 3 years’ of LAN/WAN experience.
• Knowledge of Windows PC and server configuration and integration.
• Knowledge of TCP/IP networking.
• Knowledge of Active Directory.
• Knowledge of and experience with Microsoft OS and MS Office.
• Knowledge of Remote Access, SMS, and Anti-virus.
• Commitment to excellence and high standards.
• Strong organizational skills; able to manage priorities and workflow.
• Experience in troubleshooting hardware issues.
• Experience in Remedy ticketing system.
• Experience in troubleshooting network components between system segments and understanding of FTP, Traceroute, Telnet, remote login, and other related commands
• Ability to work independently and as a member of various teams and committees.
• Ability to understand and follow written and verbal instructions.
• Acute attention to detail.
• Excellent oral and written communication skills.
• Outstanding customer service and Help Desk skills.
Required Education and Certifications:
• Associate’s degree in an IT- related discipline or 3 years of related help desk or technical support experience or a combination of college and work experience.
• Microsoft MCSD or MOS
Desired Education and Certifications:
• ITIL V3 certification
• Microsoft MCSA or MCSE
• A+ certification for networks
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing
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Catapult Technology Ltd
