Thriving Pharmaceutical Company located in RTP, NC is actively looking for a highly versatile, flexible and capable IT professional to join its expanding Desktop tech. support team.  Role will involve primary responsibility for  user/desktop support  Specific duties will include:

Work with all levels of users to resolve any problems with their computers or peripherals.

q       Assist/support users in various applications including Microsoft Office.

q       Perform basic system administration duties, including tape backup system, account-email administration and account maintenance.

q       Setup, deploy and troubleshoot end user computers and equipment.

q       Work in a Helpdesk/Call Center environment that records, tracks and troubleshoots support requests.

q       Assist with the configuration and installation of new hardware and software, as required.

This is a key role in a fast-paced, dynamic and service-oriented settingand company needs an excellent person.  In addition to the requisite technical skills (detailed below) selected candidate will offer a 'how can I help' demeanor and a desire to learn and contribute.  2+ years in a technical support/help desk position required.  Particular expertise in desktop support critical.  Technical certifications a plus.​ 

BS/BA Degree required;  Local candidates only.  Word Resume please

Sample of technologies included in daily activities:

Software

Adobe Acrobat 6.0+

MS Windows O/S (3.x, XP)

Internet Explorer

Windows XP

Ghost Solution Suite 1.1

Hardware

Networking and troubleshooting Printers/Print server

Scanners

Ghost Server

Hardware repair - including hard drive replacement

Wireless Keyboard/Mouse combo service

Exchange - creating users

BB Server - phone setup

This position is structured as a temp to perm.  Interested?  Please email your detailed resume (word doc), for immediate consideration.