Apex Systems, Inc. is a staffing and recruitment solutions firm, specializing in placing IT, Engineering, Telecommunications, and Finance & Accounting professionals in contract, temp-to-perm, and direct hire positions. We have over 40 branch locations across the U.S. and work with over 1,100 of the best companies around. There are no fees for our candidates—just opportunities. In 2008 Apex was named the 8th largest IT Staffing Firm in the U.S., the 25th Fastest Growing Private Staffing Firm in the U.S., and the 38th Largest Staffing Firm in the U.S. by Staffing Industry Analysts. Since its formation in 1995, Apex has continued to grow exponentially and gain market share over its competitors.
At Apex you’ll find people you can trust who will shoot straight with you. We will return phone calls, take you to lunch, walk you in on your first day and give prompt response to any issues. We put a lot of effort into hiring the right people, and we’re confident you’ll notice the difference.
Company:
Apex
Location:
Denver, CO 80202
Industries:
Other/Not Classified
Status:
Full Time
Temporary/Contract/Project
Employee
Temporary/Contract/Project
Employee
Desktop
Apex Systems is currently looking for a mid-level Desktop Technician.
**Please send only qualified candidates**
Duties and responsibilities include the following:
- Answers, evaluates and prioritizes incoming telephone, voice mail, e-mail and in-person requests for assistance from users experiencing problems with hardware, software, LAN/WAN connectivity, telecom, email and other desktop/laptop related issues.
- Interviews user to collect information about issue and leads user through diagnostic procedures to determine source of condition and resolve.
- Diagnoses and troubleshoots issues caused by peripheral hardware such as modems, printers, cabling or telephones.
- Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex issues requiring escalation level support to appropriate resource.
- Logs and tracks calls utilizing automated trouble ticket system on a daily basis, maintains historical records relating to duties, problem resolution documentation and customer records.
- Consults with in-house developers to explain customer issues with software.
- Repairs of procures replacement for faulty or defective products.
- Installs personal computing devices (Desktop, Laptop, PDA’s), software and peripheral devices including, but not limited to, printers and telephones
REQUIRED SKILLS:
- 2 or more years Help Desk experience
- Advanced level skills with desktop, laptop and PDA hardware, common software and operating systems, blackberry experience, MS office certification preferred
- Basic level skills with Server Hardware, Operating systems, Telecom Equipment and Cabling.
- Experience providing Blackberry support
- Active Directory knowledge
- Excellent customer service skills
- Microsoft or A+ certifications a plus
Apex Systems is a leading provider of technology staffing solutions to Fortune 1000 and mid-sized clients across North America. With a core focus on Information Technology, Telecommunications, and Engineering, and a proven recruiting model, Apex Systems has become one of the most in-demand staffing companies around for providing short-term, long-term, and temp-to-perm staffing solutions.
At Apex Systems, we realize that our most valuable assets are our contract employees. Therefore, we make the extra effort to ensure that all of their personal needs are quickly attended to. In addition, it is common for a member of our staff to take a contract employee out to lunch or dinner in appreciation of their fine work. In recognition of them we have made provisions for the following benefits:
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term Disability
• Hospitalization Coverage
• Pre-tax deductions (Section 125)
• Direct Deposit
• Weekly Pay Periods
• Overtime Pay
• Referral Bonuses
• Paid Vacations*
• Holiday Pay*
• Training Opportunities*
*These benefits are available primarily for long-term contracts.
**Apex Systems Inc is an equal opportunity employer and encourages minorities and females to apply
At Apex Systems we realize that our most valuable assets are our contract employees. Therefore we make the extra effort to ensure that all of their personal needs are quickly attended to, and in recognition of them, we have made provisions for the following benefits:
- Health, Dental and Vision insurance
- 401(k) retirement plan
- Long and Short-Term disability
- Life insurance
- Direct deposit
- Referral program
