Company summary

mergermarket is an independent Mergers and Acquisitions (M&A) intelligence service. Unlike any other service of its kind, mergermarket specializes in providing forward-looking origination and deal flow opportunities integrated with a comprehensive deals database - resulting in real revenues for clients.

Position summary

Mergermarket US Ltd is looking for a second member to join their New York based helpdesk team providing user desktop support in a windows XP environment. The helpdesk team also support users in other remote location through the world, in addition to supporting mergermarket’s own applications.

Main Job Tasks and Responsibilities

• Respond to requests for technical assistance in person, via phone, & electronically


• Diagnose and resolve technical hardware and software issues


• Research questions using available information resources


• Advise user on appropriate action


• Follow standard help desk procedures & processes


• Log all help desk interactions


• Redirect problems to appropriate resource


• Identify and escalate situations requiring urgent attention


• Track and route problems and requests and document resolutions


• Prepare activity/usage & system check reports


• Stay current with system information, changes and updates

Education and Experience

• Bachelors degree or equivalent


• Previous helpdesk/support role


• Sound working knowledge of Microsoft Operating systems, PC hardware (Dell & HP) and other network peripheral equipment


• Experience of BES, Symantec AV Server, & workstation imaging a bonus


• Knowledge and experience of customer service practices


• Ideally MCSE qualified

Key Competencies

• Oral and written communication skills


• Learning skills


• Customer service orientation


• Problem analysis


• Problem-solving


• Adaptability


• Planning and organizing


• Attention to detail


• Stress tolerance