Serves as a central point of contact to complete end user and management requests in regards to problems or implementations at the desktop/workstation level.  

Applies understanding of computer software and hardware to diagnose problems, determine appropriate course of action, provide complete follow-through to successful resolution or escalate to appropriate support technician and/or department.

*  Responsible for maintaining, configuring, and upgrading computer systems.  Performs minor computer repairs and coordinates vendor support for more critical repairs.

*  Responsible for maintaining and updating hardware and software inventories on desktop and server equipment.  

*  Required to carry a cell phone/pager and be on call for emergencies.

*  Occasionally required to perform job duties outside of normal business hours.

*  Build and maintain positive relationships with customers and all internal departments to deliver a high level of service.

*  Physical movement of computer related equipment.

*  Meets or exceeds departmental metrics as established over time.

Educational Requirements:

• Bachelor's degree with a minimum of 3 years experience with computer operations required.  Related experience may substitute for college course work.

Professional Experience / Qualifications:

• Experience in providing technical support for PC's and local area network preferred.  Two + years working in a Windows networking environment.
• PC hardware knowledge (specifically Dell systems) with the ability to troubleshoot hardware issues and experience interfacing with vendor support organizations.
• Firm understanding and experience with general TCP/IP connectivity issues in a LAN/WAN/VPN/Internet environment.
• Experience in a Windows NT 4.0/2000/XP environment.
• Proficiency with both using and maintaining MS Office suites.
• Experience using Symantec Ghost or other related imaging software.
• Ability to clearly and concisely communicate technical information to non-technical users at all organizational levels.
• Ability to discuss and diagnose problems with computer hardware/software with remote users.
• Excellent troubleshooting and analytical skills.
• Organizational and multi-tasking skills.
• Very good interpersonal, writing, presentation skills. Ability to communicate with most levels of management and across functional lines

We offer competitive compensation (base + bonus) with PTO, Sick Time, Medical, Dental, Vision, Company Paid Life Insurance, Short & Long Term Disability, 401(k), Tuition Reimbursement and much more!

Come join our casual dress and fun environment today!

Learn. Grow. Enjoy! Be PRC!