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Desktop Support

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About Kforce

Kforce continues to look for experienced technology professionals to join our team of great people! We have been matching job seekers and employers since 1962 and specialize in the areas of functional and business management, systems applications development, enterprise data management and infrastructure for commercial and government organizations. Kforce has established relationships with top employers and offers career advice and training at no cost to our consultants. We are committed to "Great People = Great Results" and offer exciting job opportunities across the United States.Learn More about Kforce.

The Opportunity

Desktop Support

RESPONSIBILITIES:

Kforce has a client that is searching for a Desktop Support in Atlanta, GA.

Overview:
The ideal candidate will provide frontline technical support and guidance in planning, implementation and ongoing operations of LAN's and WAN's, and implementation of end user computing applications and devices for Company Medical groups and business partners and employees. In general employees are responsible for responding to tickets (inquires or requests for services related to desktop hardware) originating from the National Service Desk. For requests that cannot be serviced over the phone, tickets are generated electronically and distributed via network queue to the relevant location or business line to be resolved by Desktop employees: Incident tickets: all secondary break/fix requests for electronic desktop equipment and Add/Move/change tickets: moving and installing new personal computers and/or ordering and replacing equipment for assigned areas (e.g. building/installing computers for a new office.) Each level includes the skills and duties from the previous level.

Essential Functions:

  • Accepts trouble reports including such activities as: handling system installation and configuration, printer systems, fundamentals of security, installing third-party software and documentation of hardware/software logs and operating procedures

  • Provides excellent customer service to computer users

  • May direct and distribute work each day by checking queue of tickets and assigning the incidents and/or moves/changes to the relevant Team members; coordinates Moves, Adds, and Changes to support complex LAN and WAN networks, including configuration, training, installation, maintenance, support and documentation of hardware/software logs and operating procedures

  • Supervision Given and Received: Is competent in most phases of end user computing applications to work on own; typically works under the general direction of the team lead and/or supervision of Manager



REQUIREMENTS:


  • High School diploma or General Education Development (GED) required

  • Bachelor's degree in computer science or IS or four (4) years of experience in a directly related field preferred

  • Minimum two (2) years of professional experience in end user computing and PC/Workstation based LAN applications



Additional Skills:

  • Knowledge of mobile devices

  • Current and recent knowledge of Windows, Lotus Notes, and Microsoft Office Suite of products

  • Excellent customer service skills

  • Problem solving and decision making skills



Preferred Qualifications:

  • Some technical consulting experience preferred

  • Microsoft Certifications or training and/or A+ preferred



Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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Job Information

  • Location:
    Atlanta, GA 30309
  • Job Status:
    Full Time, Temporary/Contract/Project
  • Career Level:
    Experienced (Non-Manager)
  • Posted:
    12/27/2016
  • Job Code:
    1300~EQG~1589182T1