Modis is one of the world's largest and most respected providers of Information Technology Resource Management (ITRM) services and solutions. Today, Modis delivers world-class ITRM solutions to over 2,000 clients in the United States, Canada, and Europe. Currently, we are looking for a Desktop Support candidate for a long term contract in the Baltimore, MD area.
Desktop Support
· Provides technical support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware.
· Trouble shoots software and hardware failures and identifies network problems when related to personal desktop computers.
· Activities include recognition, research, isolation, resolution, and follow-up steps.
· Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers utilizing experience and understanding of MIS environment.
· May also provide some phone support.
· Typically, the analyst level participates in supportive role by providing analytical and in person technical support.
· Works on assignments requiring considerable judgment and initiative.
· Understands implications of work and makes recommendations for solutions.
· Under little supervision, plans, installs, and tests less complex vendor supplied computer system hardware or software.
· Requires 2+ years of related work experience, or an equivalent combination of education and experience.
· Knowledge of system principles, theories, concepts, and technologies may be required in these positions.
