The Desktop Support Specialist II will provide desktop technology support for a large Research and Clinical Medical Center.  Ideal position for a detail oriented, customer service focused individual with superior trouble shooting skills who is able to communicate effectively with a sophisticated and diverse user base.

 Responsibilities Include:

• Installs and configures new computer systems, printers and connections to network.


• Diagnoses and troubleshoots hardware, software, and connectivity issues.


• Configure network access for remote locations and portable systems.


• Installs and configures peripheral components.


• Assists researchers and clinicians with interfacing laboratory instrumentation to computing equipment.


• Coordinates with Center staff, as well as hardware and software manufacturers to automate data collection processes.


• Provides training in basic computer skills to new users when needed.


• Documents and updates work orders in call tracking system to ensure all orders are completed efficiently and accurately.


• Monitors and responds to telephone calls, walk-ins and email requests for assistance and complex open calls.

Qualifications Include:

• Bachelor’s degree in Computer Science or Information Technology or equivalent experience.


• 5+ years full time Helpdesk experience required.


• 3-5 years Macintosh experience.


• Strong working knowledge of Windows operating systems in a 100+ user Active Directory environment required.


• Must be familiar with TCP/IP protocol.


• Must possess expertise with MS Office 2000 or MS Office 2003 Professional products.


• MCDSR Certification preferred.


• Apple Certified Professional 10.5.

Candidates should apply on line at www.joslin.org

Apply to Job N1958-10:  http://jobs-joslin.icims.com/jobs/1958/job

Joslin Diabetes Center is an EOE M/F/D/V