Job Summary
- Company
- Corbis
- Location
- Seattle, WA 98101
- Industries
- Computer Hardware
- Computer/IT Services
- Job Type
- Full Time
- Employee
- Career Level
- Experienced (Non-Manager)
- Job Reference Code
- 609
Desktop Support Specialist
About the Job
Who We Are
Corbis licenses images that enable publishers, advertising and design agencies, filmmakers, and other creative professionals to tell their stories with impact that goes beyond words. Our contemporary and archival photography, fine art, illustrations, cartoons, and footage are seen around the world every day—differentiating brands, selling products, supporting news stories, and entertaining audiences.
Start Here
At Corbis, we passionately believe in providing a complete visual solution for our clients. Hiring the right people will make all the difference in achieving this goal. Our employees contribute to our global, fast-paced, and fun-based culture, receive a generous benefits package, and enjoy working with and learning from the best and the brightest in this exciting industry. We recognize and reward outstanding performance, and we encourage growth through our ongoing learning and development programs. So whether you’re right out of school or at the height of your career, start here to take your career to the next level.
Responsibilities
- Monitoring and Phone Support
- Use Remote Control tools monitoring tools to troubleshoot and isolate issues.
- First Level Support for general desktop troubles.
- Service Call processing - Create new tickets within our ticketing system queue. Review and assign unassigned tickets in our ticketing system queue. Review and redirect non Helpdesk tickets to appropriate teams. Follow-up with team members on tickets approaching deadlines.
- Call Management and problem resolution - Provide technical support to business users received through tasks, Help Desk calls and other forms of communications. Escalate issues to appropriate teams when necessary.
- Escalation Support - serve as and coordinate escalation support for regional offices.
- After hours support role - Assist team members with after-hours support rotation. Support of off-production issues, escalated issues from regional offices.
- Keep management apprised of all critical issues as per the escalation procedure.
- Work with vendors to troubleshoot and solve issues locally and in regional offices.
- General desktop support and service requests (change, add, moves) for hardware and software.
- Handle end user desktop deployment.
- Supporting desktop products including Microsoft products and Mac OS.
Network Support
- Perform change, add, moves (CAM) for desktop devices connected to the network.
- Level-one network troubleshooting of physical and logical connectivity issues.
- Monitor and troubleshoot network equipment (including routers, switches, and servers).
- Perform change, add, moves (CAM) for phones.
Required Qualifications
- Technical Skills
- Office 2003/2007 including Outlook 2003/2007
- Windows desktop OS deployment/imaging
- Windows 2003/2008 server management tools including Active Directory and Exchange
- Comms: patching, arranging cabling
- Hardware: Desktops, Laptops and Printers (recovery or escalation to system engineer where necessary)
- In-depth working experience of PC hardware/software configuration and maintenance
- Laptops: experience of remote access including VPNs
- Degree Holder in Computer Science, Information Systems or a related discipline
- At least 3 years’ relevant working experience
- Basic knowledge of SAP administration is an advantage (i.e. create new user, reset password, etc)
- An approachable and effective communicator; able to explain the impact of technical issues in understandable terms to users
- Self motivate, Independent, and capable to work under pressure
- Team player with good interpersonal and communication skills
- Good experience in developing users and regional vendors relationship
- Adaptable & willing to undertake new tasks with minimum instruction and supervision
See Job Description.
