Job Summary

Desktop Support Technician

Specific responsibilities include, but are not limited to:

Provide personal computer support, problem analysis, and hardware/software installation and configuration in a customer oriented environment

Troubleshoot a wide array of Laptops, Desktops, Blackberries, and assorted peripherals

Provide help desk services to end-users

Provide end-user productivity software support & training (Internet, MS Office, Outlook, Adobe)

Configure communication devices and peripherals

Connect and restore PC Workstations to operational status

Minimum Qualifications:

Qualified candidate will have 2+ years of hands on Desktop Support

Experience with Symantec Ghost and imaging workstations

Experience with setting up and supporting Blackberries

Experience with Remedy ticketing system a plus

Experience with CAC readers a plus

Experience supporting & troubleshooting Windows XP and Active Directory

Strong understanding of Desktop to Server relationships

Possess the ability to work well within a team

Good verbal & written communication skills

Strong problem solving skills: ability to assess a problem and determine an effective course of action

Ability to work under stress and meet deadlines

Ability to work independently and be proactive with job responsibilities

Excellent inter-personal skills

Education and training requirements

A+ Certification required

Microsoft Certification is a plus in one of the following: (MCP, MCSE, MCSA)

Security Clearance Requirement

Secret Clearance

travel requirements