Overview

Do you want to join one of the best places to work for in America?  TerpSys is for you!

We are a leading IT and Internet business solutions provider based in the Washington DC area. Blending today’s technology with unequaled customer service, TerpSys offers clients innovative, individually-crafted IT and web solutions to meet their unique needs.  Time and again, our team of dedicated professionals has assisted our customers in applying technology to produce exceptional business results.

Recognized as one of "50 Best Small & Medium Companies to Work for in America" by SHRM and the Great Place to Work® Institute, TerpSys stands behind its mission to delight our customers, challenge our staff and serve our communities.  That formula has earned us other honors including “50 Great Places to Work” by the Washingtonian Magazine and “Best Places to Work” by the Washington Business Journal.  TerpSys is a place where staff can grow professionally and personally.  We offer great benefits, flexible work schedules, continuing education, happy hours, team competitions, sporting events, and so more.

TerpSys is currently seeking enthusiastic, motivated professionals to join our rapidly expanding team that supports the National Cancer Institute (NCI).  Our Desktop Support Technicians provide customized and specialized support to meet and exceed customer expectations to help them achieve their mission which is to reduce risk, incidence, and deaths from cancer as well as enhance the quality of life for cancer survivors. NCI conducts and supports integrated programs of the highest quality genetic, epidemiologic, behavioral, social, applied, and surveillance cancer research that is second to none. We are inspired to be a part of ground breaking research and technology that will someday eradicate cancer.

We focus on both branch/division and individual customers by embracing their goals and assisting them in accomplishing those goals.  By doing this we not only add value to our customer’s (NCI) expectations but also add value to our company by providing consistent and knowledgeable solutions.

Responsibilities

As a Desktop Support Technician for TerpSys, you provide technical assistance to a 6000+ user WAN via face-to-face and telephone contact on both PC and Macintosh systems within the National Institutes of Health (NIH).  You perform as a technical specialist and diagnostician responsible for troubleshooting, problem solving, and maintaining corporate and government systems.  Desktop Support Technicians are responsible for all aspects of systems configuration, performance, and operation.
  
Minimum Qualifications

• A Bachelor’s Degree or equivalent related experience


• Strong customer service skills


• Demonstrated experience troubleshooting Windows 2000 Professional and/or Windows XP Professional, Mac OS 9 and/or Mac OS X


• Experience supporting client configuration, administration, and network access in Microsoft NT or Novell server environments (experience with both is a plus)


• Demonstrated experience with the installation, configuration, and use of a wide range of COTS desktop and network software, and COTS desktop hardware


• Excellent verbal and written communication skills

Desired Experience / Qualifications / Certifications 

• 2+ years of full-time technical experience that includes maintenance, repair, upgrades, enhancements, and configuration of hardware, software and operating systems in an inter-networked environment (PC and/or Macintosh)


• Excellent organizational skills


• Proven experience in high-demand/high-volume situations 


• Ability to deliver results and to effectively manage and prioritize multiple projects and other responsibilities


• Effective strategic thinking, problem solving, and collaboration methods and skills


• Ability to perform complex technical analysis and work effectively in a team environment 
   

TerpSys offers competitive compensation packages, including excellent salary and comprehensive benefits with a variety of health care options, performance-based bonuses, a matching 401(k) plan, professional training, a flexible work environment, tuition reimbursement, and – very possibly - the career of your dreams.

Interested? Why wait? A Great Place to Work may be in your future! Visit us today at http://www.terpsys.com, and apply for confidential consideration.

TerpSys is an Equal Opportunity Employer. M/F/D/V