As one of the most prominent insurance brokers in the West, The Buckner Company prides itself on strong, positive, and lasting relationships. We have been providing insurance with integrity to thousands of clients for over 70 years. 

The Buckner Company is currently seeking a fulltime desktop support technician. The Qualified candidate will be responsible for front line technical support for company end users. This includes software installation, diagnosing, repairing and upgrading office PC equipment to maintain optimal workstation performance. Candidate will also deliver front line support for the company’s software applications. Candidate must be able to troubleshoot issues over the phone and email when necessary.

Responsibilities:

·         Provide all aspects of user support and perform systems administration tasks.

·         Support end users by managing helpdesk tickets through resolution.

·         Accurately document and track trouble tickets and manage the hardware repair and maintenance process with third parties.

·         Assist IT management with the development of IT processes, procedures and controls.

·         Assist in the testing of new systems, provide recommendations on software/hardware improvements, and perform schedules upgrades/system patches.

·         Perform all desktop related tasks associated with the new hire and termination process. This includes PC builds and installations and configuration related tasks.

Requirements:

·         Minimum 2 years experience supporting Microsoft operating systems and applications in an active directory environment.

·         A+ Certification or equivalent experience.

·         Solid understanding of IP networking and Internet.

·         Strong verbal and written communication skills.

·         Must have a demonstrated ability to provide problem solving and troubleshooting support.

·         Must be able to handle multiple issues at once and still work efficiently.

·         Experience in the insurance industry is not required but is a major plus.

·         Must possess superior customer service skills.

The Buckner Company offers competitive compensation and benefit packages.

Interested and qualified candidates please submit a cover letter and resume to DHansen@buckner.com or you may fax it to 801-365-0822.

The Buckner Company is an Equal Opportunity Employer.