Desktop Support Technician - Laurel, MD

3 Positions available

6 months contract with possible extension

Provide resolution for desktop, laptop and network connectivity problems in-person.  Research, analyze and diagnose problems with client systems including PC hardware and software, servers, peripherals equipment and networks.  Solve problems using documented processes where available and best practices where not.  The desktop systems are not in a standard configuration: there are approximately 80% Windows, 10% Macintosh and 10% Linux platforms.

BS degree in IT or equivalent years of experience plus 2-5 years of relevant work experience.

Ability to troubleshoot and resolve technical problems for users.  Must be able to independently resolve widely varying complex problems using current job knowledge and using research and external resources.

Hardware, software and networking experience.  Hardware experience must include Intel based desktops, laptops, group server and printers.

Software experience must include Windows XP and Micrsoft Office.

Must be highly motivated and have strong customer focas with the ability to interface with all levels of staff.

Must be able to lift at least 40 lbs.

Certifications: A+, MCP, MCSE, and/or DCEE

Special Working Conditions:(Routine driving of company vehicles, environment, hours, travel, workspace, etc..)