Desktop Technician

Retalix offers a range of opportunities for challenging careers in a growing company. Retalix Ltd., with North American headquarters in Dallas, TX, provides integrated enterprise-wide software solutions for the global food and fuel retail industries, including supermarkets, convenience stores, fuel stations and restaurants. Retalix offers a full suite of software applications that support a food retailer's essential retailing operations and enable retailers to increase their operating efficiencies while improving customer acquisition, retention and profitability. With installations in more than 33,000 stores and across 50 countries, Retalix markets its software solutions through direct sales, distributors, local dealers and its various subsidiaries. For more information, please visit the Retalix's web site at www.retalix.com .

Summary: 

The Desktop Technician’s role is to provide a single point of contact for end-users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required

Essential Duties and Responsibilities:

The duties specified below are representative of the range of duties assigned to this class and are not intended to be an inclusive list.

Ensures continuity of system services for computer users by providing the technical expertise, assistance, and project coordination necessary to install computer software products, modify/repair hardware and resolve technical problems. Duties include configuring machines, installing software, software patches and joining to the correct domain. Other responsibilities include participating in integration testing of new software on existing and intended environments, communicating with vendors and various technical web-sites to obtain software fixes for software and hardware problems, providing technical support for software and hardware problems via the phone and desk site visits, and verifying that nightly backups have been performed.

Qualifications:

Ability to multi-task and manage competing priorities in a demanding environment

Strong background with Microsoft operating system environments and products including but not limited to Windows XP, and Office 2007

Working knowledge of Windows domain interactions, security, and permissions

Ability to work in a ticket driven environment and appropriately document activities in tickets

Effective verbal and written communication skills with proven customer focus and the ability to interact professionally with a diverse group of users and support staff

Ability to train and support end-users as necessary

Attention to detail is required

Excellent documentation abilities

Excellent time management skills are essential

Must have strong troubleshooting skills

Strong organizational, problem solving and analytical skills are required

Good judgment with the ability to make sound and timely decisions

Education/Experience:

Generally, any combination of education and experience that could likely provide the required knowledge and abilities would be qualifying. A typical method to demonstrate these qualifications would be:

Associate's degree in Computer Science, Engineering or related area or equivalent experience is required

Minimum 2-4 years experience in related field/environment

Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals,

technical procedures, or governmental regulations. 

Ability to write reports, business correspondence, and procedure manuals. 

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

We offer an excellent benefit package that includes Medical, Dental, Vision, Rx, 401k with match, Flexible Spending Accounts, Life, Long/Short Term Disability.   Employee Assistance Program (EAP), paid vacation, holidays and sick time and much MORE.

Salary will be dependent on experience and skills.

RESPONSES MUST INCLUDE SALARY HISTORY, SALARY REQUIREMENTS AND AVAILABILITY. THIS POSITION DOES NOT INCLUDE ANY RELOCATION PACKAGE.

***We cannot sponsor any candidates for employment at this time***

If you meet the qualifications above, please submit your resume immediately.

***NO PHONE CALLS OR AGENCIES***