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Dir II Customer Care PS4784 (B...


Job Summary

Columbus, GA
Other/Not Classified
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

Dir II Customer Care PS4784 (Broker/Employer Services)

About the Job


Your Talent. Our Vision. At Anthem, Inc., it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Position can be located at the following Anthem Office Locations:

Denver, CO

Richmond, VA

Columbus, Midland, GA

Las Vegas, NV

The Director II Customer Care is responsible for planning and development of key processes within a centralized customer service call center unit to achieve excellent customer service. Ability to manage a high performing virtual staff as teams will be located in multiple sites and/or states across Anthem's 14 states and utilizes multiple systems.

Primary duties may include, but are not limited to:

  • Provides guidance and ensures resolution on the most complex service issues.
  • Ability to build relationships and work through complex issues with both internal and external customers.
  • Has full managerial/staffing responsibility for a staff of Managers, support staff and call center associates.
  • Handles significant and regular external contact with Insurance Brokers, Employers and Customers.
  • Has significant budget accountability and manages special projects to drive a best in class service delivery model. Ideal candidate must be able to present innovative solutioning to drive an improved digital footprint.
  • Hires, trains, coaches, counsels and evaluates performance of direct reports.


Requires BA/BS; 9 years of professional/leadership experience; advanced strategic planning, organizational, managerial and leadership skills;or any equivalent combination of education and experience, which would provide an equivalent background.Excellent communication skills, both oral and written, are required.Call Center, Broker and Employer experience preferred.
MA/MBA preferred.



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