Salem Hospital is seeking a dynamic, experienced, team-oriented and customer service focused leader to assume the role of Director of Regional Laboratory Services.   Now's your chance to join an organization providing award winning care! HealthGrades®, has recognized Salem Hospital with Five-Star ratings in Cardiac Services, Orthopedic Services and Gastrointestinal Services for 2008.  We are proud of our highly skilled team and their rigorous commitment to excellence- consistently delivering exceptional results.

Join our dynamic team of Lab professionals as we launch many initiatives toward achieving excellence.

The primary responsibility and focus of the director is to support the mission and strategic objectives of Salem Health by providing vision and direction for Salem Health's Laboratory Services.  This includes clinical laboratory, pathology, and outreach services operating within various locations throughout the community. This person is responsible to ensure specimens are collected and processed timely and accurately, and results are shared with various care givers in a user friendly manner within established standards for response times.  Works in close collaboration with Pathology Medical Director to ensure laboratory outcomes are of highest clinical quality and consistent with all applicable regulatory and accreditation standards.  This position reports directly to the Sr. VP Operations Chief Financial Officer.

General responsibilities include:

• Develop and implement strategies to maximize growth, efficiency and effectiveness of laboratory-related services that support the broader strategies of Salem Health.
• Develop, implement, and evaluate policies, standards, educational services and programs that support the department in a manner that contributes to an excellent patient experience.
• Develop, maintain and monitor measurements and trends of key indicators such as turn around times, patient satisfaction, and other indicators demonstrating quality and efficiency.
• Ensure staff is effectively engaged in department operations through appropriate communication of expectations, timely performance feedback, inclusion in decisions affecting them, and by providing support that meets their needs in fulfilling assigned duties.
• Responsible for the recruitment and retention of employees serving this function.
• Prepare annual department budget (operations and capital) and monitor performance against approved budget.  Develop corrective action where appropriate.
• Initiate activities to enhance revenues and support cost reduction and containment activities.
• Ensure that employees understand and meet or exceed customer expectations and resolve patient satisfaction concerns in a timely manner, assuring they have been thoroughly addressed and appropriate action taken.
• Works with other departments to provide for coordinated and effective relationships and processes throughout Salem Health.

Demonstrated Strengths:
Salem Hospital is currently seeking candidates who possess the following demonstrated strengths, as defined by the Gallup Organization:

• Achiever: A drive that is internal, constant and self-imposed.
• Vision: A drive to paint value-based word pictures about the future.
• Performance Orientation: A need to be objective and measure performance.
• Strategic Thinking: An ability to play out alternative scenarios in the future.
• Interpersonal: An ability to purposely capitalize a relationship.
• Activator: An impatience to move others into action.

Required Knowledge and Skills:

*         Demonstrated ability to build relationships inside and outside the organization.

*         Focus on customer service with effective advocacy skills for patients, employees, families and the community.

*         Establishes patient at the center of all work.

*         A drive to be of service to others.

*         An awareness of and attentiveness to individual differences.

*         Leadership skills to establish a vision supported by department, motivate efficient and effective performance, collaboratively problem solve up, down, and across the organization.

*         Ability to comprehend, analyze and resolve problems with respect to laboratory process flow and systems integration.

*         Comprehensive understanding of interdependencies between laboratory services, physician offices, and patient care areas throughout the organization.

*         Knowledge of healthcare industry, and appropriate measures of quality and success for this department.

*         Ability to work independently and to exercise sound judgment.

*         Ability to use tact and diplomacy in order to maintain effective working relationships within the department and across department lines.

*         Ability to effectively present information to top management, public groups, and/or boards of directors.

*         Knowledge of Microsoft Office products in a Windows environment, including electronic mail.

*         Effective skills in delegating responsibility, establishing accountability, coaching and feedback.

*         Excellent skills in verbal and written communications, team development, conflict management, consultation and group facilitation. 

*         Demonstration of budgeting and fiscal management skills as well as an understanding of departmental impact on the organization's revenue cycle and cash flow. 

*         Positive and professional demeanor with the organization's mission, values and strategic goals.

*         Self disciplined leader that can manage multiple priorities.

Required Education and Experience:

Masters degree in a Healthcare related field required.

Minimum of (7) seven years of related experience with increasing responsibilities and scope.  

Experience with Laboratory Information Systems and Hospital Information Systems or comparable information systems required.

Additional Information:

In order to be considered for this position, your resume must reflect all relevant licenses, certifications, education, and experience noted in the requirements and minimum qualification sections of this job posting. Without this information, candidates cannot be considered for positions to which they may be qualified.

Upon date of hire, applicants will be required to complete the U.S. Department Homeland Security's I-9 form confirming authorization to work in the United States. Salem Hospital is not able to support VISA sponsorships.