COMPANY OVERVIEW

Over 30 years ago, HCA was founded on a vision to provide high quality healthcare to more communities than ever before. Today, with locally managed facilities that include 170 hospitals and 113 outpatient centers in 20 states and England. HCA remains the nation's leading provider of healthcare services and a place for the industry's finest to achieve.

Our success comes from entrusting our professionals to champion innovations from advanced clinical applications and intelligent business models to best-of-breed technologies. Whatever your role, the power is in your hands to take healthcare to new heights and make the difference for countless lives.

Discover opportunities for leadership, pathways for growth, and dynamic challenges that reward. HCA is committed to supporting your goals through enriching programs and initiatives, including health and work/life balance benefit choices, savings and retirement plans, and employee recognition programs.

We invite you to take your position at the forefront of one of the world's most important fields with an internationally recognized leader in healthcare, HCA.

Director Performance Improvement

JOB TITLE: Director of Performance Improvement - Team Lead
 
GENERAL SUMMARY OF DUTIES:
The Director of Performance Improvement Team Lead is responsible for leading hospital-based multi-disciplinary teams to specific business and financial objectives.  The Team Lead Director is responsible for recommending process and cost efficiency solutions and collaborating with the Subject Matter Experts (SMEs) regarding specific courses of action.   This position directs multi-disciplinary teams using a defined performance improvement methodology. The Team Lead Director manages the set up of hospital-based team meetings, supplies teams with relevant data, and engages team members throughout project life cycle.  This position regularly updates the Site Lead Director and AVP of PI regarding the progress of hospital-based teams and any roadblocks to success.
 
 
SUPERVISOR: Site Lead
 
SUPERVISES: Indirectly supervises multi-disciplinary teams
 
DUTIES include but are not limited to:
·         Directs and maintains project work plans.
·         Facilitates multiple teams; including the collection, dissemination, and organization of meeting tools, data, and assignments.
·         Analyzes comparator and benchmark data to make cost and process efficiency recommendations in line with facility or team financial objectives.
·         Collaborates with other HCA facilities and corporate departments to disseminate process improvement Best Demonstrated Practices for achievement of team goals.
·         Participates in updating the Performance Improvement toolkit and other process improvement methodologies for departmentally focused engagements in areas such as Radiology, Laboratory, Pharmacy, Therapies, specialized nursing units, and support services.
·         Serves as a liaison between Site Lead and hospital team members.
·         Practices and adheres to the HCA "Code of Conduct" and "Mission and Value Statement."
·         Other duties as assigned.
 
KNOWLEDGE, SKILLS & ABILITIES:
·         Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
·         Building Trust - Meets commitments.  Communicates information upwards accurately even when the information is bad news.  
·         Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
·         Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
·         Contribution to Team Success - Actively participating as a member of a team to move the team toward the completion of goals.
·         Customer Focus - Making customers and their needs a primary focus on one's actions; developing and sustaining productive customer relationships.
·         Energy - Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.
·         Managing Conflict - Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
·         Stress Tolerance - Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and the organization.
·         Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
·         Use of Technology - Ability to navigate Lawson Payroll Module, understanding of Kronos, Concur and other Payroll Systems
·         PC Skills - Demonstrated proficiency in PC applications required.
·         Project Management- applies tools and processes to identify, communicate and manage project goals, schedules, responsibilities, progress, performance and priorities
·         Financial Management - Applies tools and processes to successfully manage to budget
·         Functional Knowledge - In-depth understanding of payroll accounting and taxation issues as well as ability to interact with all levels of management
 


 
EDUCATION:
Master's degree (MBA or MHA) preferred
Bachelor's degree required
 
QUALIFICATIONS:
2-4 years relevant work experience
Must be proficient in written and verbal skills
Experience within healthcare operations preferred
Experience with cost management systems preferred
Travel required, 80%
 
CERTIFICATE/LICENSE:  Project Management Professional preferred