LIVE, LAUGH, LOVE AND DREAM!

Great things start with a career at BRIGHTON! This is where great people are in great company! Creating dreams from the highest quality materials we can find, traveling the far corners of the earth for inspirations, BRIGHTON is one of the world’s most loved accessory companies!

Today our business thrives as the Brighton national sales force covers every state and serves customers worldwide. We sell to more than 5,000 retailers and have over 140 Brighton Collectibles company stores selling to millions of consumers. Brighton is acknowledged as an industry leader, recognized for innovative styling, outstanding workmanship and the use of high-quality materials.

Responsibilities:

In this position you will be responsible for providing leadership to the Customer Service Department. Duties and responsibilities are as follows:

·        Creatively foster excitement, energy, enthusiasm, and motivate a team to be super stars!

·        Management, training and development of a team of Call Center Specialists who provide personal service and operation support through inbound/outbound calls and quality control.

·        Identify operational and technological factors that are having the greatest impact on customer satisfaction and call center efficiency.

·        Manage a team of telephone representatives to provide exceptional customer service utilizing motivational, team, training and incentive oriented methods.

·        Meet goals of credit and collection and sales support

·        Communicate effectively in front of groups and one-on-one.

·        Utilize strong interpersonal skills to deal effectively with employees, managers, executives and vendors.

·        Establish and monitor metrics and make recommendations on strategy adjustments to improve the overall customer experience and satisfaction scores.

·        Exceptional project management skills including the ability to prioritize multiple high-importance tasks.

·        Ability to solve complex problems and understand how decisions may impact other divisions within the company.

·        Strong management experience to lead and motivate with a track record of developing people in the service industry.

·        Manufacturing/Distribution background within a retail/wholesale industry preferred.

·        Highly developed computer skills preferred.

Our company consistently has a reputation for its uncompromising customer service. We are a profitable and growing company and a company that generously rewards its employees. If you would like to be considered to join our family of team oriented associates and to carry on our legacy of GREAT customer service, please send your resume to: recruiter@brighton.com with “director” in the subject line.

Fax #:  626-961-8645

Please visit us at: http://www.brighton.com /

Keywords: Customer service, director, manager, leader, supervisor, executive, fashion, jewelry, accessories, handbags, footwear, apparel, cosmetics, sales, client