Gather round the good stuff with a career at Pizza Hut! This is a place where great people are in great company!
The Pizza Hut Operations team is looking for high-potential results oriented leadership candidates to manage the strategic and day-to-day operations of multiple P&Ls. The Director of Field Operations will be a high energy individual that is responsible for delivering the short and long-term sales and profit results of restaurants through operational excellence, customer service and people development. The role will serve as a key liaison between Pizza Hut's senior leadership team and field management.
People Grower
Develops clear, visionary goals for their function or organization that inspires the team to push for breakthrough thinking and helps others to see their personal line of sight to that vision
Ensures that the performance planning and assessment process is followed for all employees within the organization
Mentors high potential individuals, with emphasis on meeting staffing needs and diversity targets
Leads the succession planning process and participates in regional succession planning process (performance calibration, talent review)
Ensures that people practices are followed within the organization (i.e. quality hiring, management selection, training certifications, HR policies, labor laws, security and safety procedures)
Business Acumen
Predicts performance and sets priorities using seasonal patterns, trends and best practices
Collaborates with Restaurant Managers to develop annual business forecast for restaurants. Establishes revenue, cost and profit targets
Responsible and accountable for established financial targets for restaurants
Coaches the team to use data & relevant resources to anticipate & drive needed change
Readily adapts to change, provides change leadership, and takes calculated risks
Coaches and holds others accountable for knowing the details of their business
Role Models Customer Mania
Models a sense of urgency and focuses on excellence in order to achieve results that impact the customer
Sets clear service goals & holds team accountable. Seeks ways to raise performance levels
Brings awareness & coaches all teams on service opportunities. Addresses root cause issues
Demonstrates Customer-First Service by consistently observing restaurant operations, troubleshooting shift management, taking on-the-spot corrective actions, and recognizing successes.
Has intense passion to seek out, listen & respond to the voice of the customer
Reviews customer based feedback (CHAMPS results and 1-800 calls) to assess trends / opportunities
5-10 years of business experience, multiple P&L management strongly preferred
Ability to thrive in a dynamic and rapidly changing work environment
Ability to motivate and persuade others
Proven track record of leadership / people development throughout career
Strong analytical and problem solving capabilities
Must be comfortable working in a non-traditional work environment / non-traditional hours
Must be able to build strong relationships with front line employees and restaurant managers
Must be a Customer Maniac! Daily interaction with customers will be need to improve operations and customer service
