COMPANY OVERVIEW

Over 30 years ago, HCA was founded on a vision to provide high quality healthcare to more communities than ever before. Today, with locally managed facilities that include 170 hospitals and 113 outpatient centers in 20 states and England. HCA remains the nation's leading provider of healthcare services and a place for the industry's finest to achieve.

Our success comes from entrusting our professionals to champion innovations from advanced clinical applications and intelligent business models to best-of-breed technologies. Whatever your role, the power is in your hands to take healthcare to new heights and make the difference for countless lives.

Discover opportunities for leadership, pathways for growth, and dynamic challenges that reward. HCA is committed to supporting your goals through enriching programs and initiatives, including health and work/life balance benefit choices, savings and retirement plans, and employee recognition programs.

We invite you to take your position at the forefront of one of the world's most important fields with an internationally recognized leader in healthcare, HCA.

Director of IT - Regional Medical Center of Acadiana

Summary of Duties

The Director of IT&S oversees and manages effective operation of the information technology in the facility and ensures strategic and operational alignment with facility business objectives and facility, division, and HCA enterprise IT&S goals and objectives.

 

Supervisor:

Division CIO or Senior Director of IT&S

 

Supervises:

Roles may include and are not limited to Sr. Clinical Analyst, Clinical Analyst, Sr. Technical Analyst, Technical Analyst, Systems Administrator (zone/market operations may be aligned such that all employees report to division-based leadership where the Director of IT&S would not supervise any employees).

 

Duties Include But Are Not Limited To:

IT Operations Management:

Overall IT Operations Management, Service Level Management, Resource Management, Processes & Standards Implementation, Compliance Management, Incident Management, Financial Management, Technical Management, Information Security Management

 Develops Facility IT&S capital & operating budgets aligned with budget directives

 Establishes, communicates, monitors, manages and ensures compliance with Service Level Agreements (SLAs) (e.g., service levels for Remedy incident resolution)

 Coordinates the assignment of resources to IT&S projects, operations, & incidents

 Aligns & monitors the assignment of resources and related financial allocations to Facility programs

 Develops plans for the Facility technical environment with Division technical leaders

 Identifies and coordinates resolution of IT issues at the Facility

 Coordinates on-site management of Facility hardware & software

 Promotes & coordinates the management of compliance issues & projects

 Manages information security aspects for the Facility

 

Strategic Business/IT Alignment & Planning:

Facility/Zone Business/IT Alignment, Strategic IT Planning

 Develops, coordinates, guides, and executes a Facility IT&S plan that aligns IT with Facility business strategy and with Enterprise and Division business & IT strategy

 Assists in development of Division and Corporate 3-yr IT strategic plans

 

Relationship Management & Communication:

Facility Leadership, Facility Department Directors & Managers,

Facility IT Users, Facility IT Staff, Physicians, Vendors, SSC, OSG, Supply Chain, Division IT Groups

 Builds positive relationships with Facility leadership team, Facility department directors & managers, and other Division leaders as dictated by the business organizational structure

 Represents IT&S on appropriate business committees

 Owns the facilitation of multi-way communication with key constituents on IT&S matters

 Communicates successes, challenges, opportunities, trends, and lessons regarding the Facility to Division CIO

 Cascades all information to direct reports & Facility-based IT&S staff through face-to-face meetings and other communication mechanisms

 Promotes sharing of information through documentation and distribution of best demonstrated practices

 

Project Portfolio & Project Implementation Management:

Managing the Portfolio of Work, Managing Individual Projects

 Plans & manages select Enterprise, Division, or Facility projects for the Facility (including communications) as project leader

 Manages, monitors & executes the Facility's portfolio of projects

Coordinates and supports IT aspects of facility projects (e.g., construction, opening satellite clinic, remodel nursing unit)

 

Process Engineering:

Improvement of Workflow through Technology, Utilization of Technology

 Understands the implications of technology solutions to Facility workflow & operations & communicates to key stakeholders

 Identifies process improvement opportunities & challenges and communicates them to appropriate Division IT

leaders for planning & action

 Participates in Enterprise, Division, &Facility process improvement initiatives Governance: Support of Decision-Making Processes

 Educates key constituencies regarding IT governance processes & practices

 Communicates & supports IT governance processes & practices

 

 

Staff Development: Staffing and Recruiting, Career Development, Mentoring and Coaching, Succession Planning, Performance Management

 Supports mentoring and coaching (based on KRAs and Performance HCA) in conjunction with direct supervisor

 Helps ensure accountability of IT&S Staff working in the Facility

 Recruits, manages, leads, develops & retains IT&S staff in Facility, in alignment with Division organization structure & practices

 Adheres to the Code of Conduct and Mission and Value Statements

 Assists with other duties as assigned

Knowledge, Skills, and Abilities

 Strong understanding of IT&S operations including service desk, desktop and server support, networking, network security, computer operations, and customer service principles

 A clear understanding of computer systems and corresponding support requirements

 Possesses strong written, verbal, and presentation skills

 Strong leadership skills, personal drive, and ability to see projects through to execution in a matrixed environment

 Strong understanding of HCA systems and procedures

 Strong analytical skills in budgeting, planning and policy maintenance and development

 

Education

 College graduate required

 

Experience:

 At least five years experience in an IT environment with direct supervision or team leadership required