Operations Director

REPORTS TO: Executive Director

JOB PURPOSE: To ensure that the Tuerk House’s administration of client service is carried out efficiently and effectively through administration and management of departments that supports the infrastructure and ensure compliance with all regulatory bodies including OHCQ and the Joint Commission.

• Implement and communicate operational strategies and solutions in line with the organizational goals
  
• Set and Manage performance targets
  
• Responsible for Quality Management meeting
  
• Ensure staffing levels are met and managed
  
• Ensure professional management standards are adhered to
  
• Maintain working knowledge of regulatory policies and policies and regulations governing the licenses held by the agency
  
• Monitor operational budgets
  
• Ensure the Operations business continuity and recovery requirements are met
  
• Formulate policies to adhere to agency policies and procedures and regulatory requirements
  
• Ensure all policies and procedures relating to the organization are appropriate to the business and operational needs of the organization.
  
• Exercise human resource functions, including but not limited to recruiting, hiring, orientation, termination, disciplinary actions.
  
• Management of health and other ancillary benefits
  
• Knowledgeable on financial matter such as AR/AP/payroll and financial reports (back up to finance supervisor)
  
• Manage dietary, facilities, and admissions departments, and work with nursing department to ensure compliant and efficient delivery of services.
  
• In charge of coordinating surveys of program to ensure compliance with regulatory bodies.
  
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KEY SKILLS

• Project management
  
• Presentation skills
  
• Research and Report writing skills
  
• Problem solving and decision making
  
• Coaching & People management
  
• PC literate with PowerPoint, Excel and Word skills
  
• Expertise in implementation of Insurance Billing Software