JOB DESCRIPTION

JOB TITLE:    Director, Pharmacy Operations

REPORTING RELATIONSHIP: VP, Pharmacy Operations

INDIVIDUALS SUPERVISED:  25+ Pharmacists/Pharmacy Directors across 15-20 location/3-5 Float Technician/Trainers

FLSA: Exempt

POSITION SUMMARY:  This position is responsible for overall leadership and direction of Pharmacy Operations at our retail locations.  Primary responsibility will be to achieve corporate and operation goals related to daily operations for multi-state pharmacy locations for short-term/long-term business objectives maximizing revenue gains, meeting compliance, developing staff and supporting culture.

ESSENTIAL ELEMENTS OF THE JOB:

·        Manages multi-state pharmacy operations to achieve planned operational objectives and profit goals.

·        Works across Operations to establish individual store goals in the areas of sales, profit and other priorities as set by executive management.

·        Builds credible and sustainable business relationships across all departments.

·        Partners with sales to ensure execution of sales plans at store level.

·        In conjunction with Director of Professional and Government Affairs and Director of Clinical Affairs, ensures execution of all company and regulatory standards, policies and procedures at all locations.

·        Under broad supervision, oversees and supports Pharmacy Directors with all operational functions of the pharmacies at the store level, including recruiting, interviewing hiring, training, customer service, security, legal compliance and achievement of financial requirements.

·        Manages and/or oversees management of technician and pharmacist time-off coverage and store staffing.

·        Works with Human Resources to establish current and future staffing needs according to budgets.

·        Resolves customer complaints for issues that are escalated beyond store level.

·        Ensures knowledge of pharmacy laws, regulations, safety, policies, guidelines, operations and systems are current for staff.

·        Responsible for the assessment and acquiring of training and development interventions, activities, events with subsequent performance standards, measures, reporting, and refinement

·        Responsible for effective use of staff, equipment, facilities, and operation methods to gain best operation results for all sites

JOB SPECIFICATIONS:

·        Bachelor’s Degree in Pharmacy or Doctor of Pharmacy Degree

·        Arizona Pharmacy license – in good standing

·        Minimum of 7 years experience in similar leadership role - retail or pharmacy environment required.

·        Proven experience in providing leadership and direction across a wide range of geographic locations and staff roles.

·        Demonstrated experience with financial operations at the store level.

·        Thorough knowledge for state and federal laws and regulations governing pharmacy services

·        Ability to become licensed in all states with an Apothecary retail sites

·        Excellent leadership, interpersonal, and written/oral communication skills

·        Demonstrated high-level detail orientation with organizational skills and ability to manage multiple-priorities.

·        Demonstrated judgment and critical thinking skills.

·        Ability to work in fast-paced environments with short timelines to deadlines.

WORKING ENVIRONMENT:

·        Significant travel to existing retail locations and potential future locations.

·        Varied hours exceeding 40 hour work-week as required

·        Provide Pharmacist coverage as required