The Dispatcher/ Customer Service Specialist is responsible for handling billing questions, scheduling, delivery and routing issues with external customers and contracted drivers. Position involves heavy phone contact between external customers and contracted drivers. In addition the position is responsible for billing and data entry tasks.

Duties

• Maintain phone communication between external customers and contracted drivers.
• Assist contracted drivers with routing and scheduling deliveries.
• Resolve any customer issues, complaints and answer questions.
• Customer billing and data entry tasks.

Qualifications/ Requirements-

• High School diploma or GED equivalent.
• Excellent written/verbal communication skills.
• Customer Service experience-involving resolving issues and responding to customer requests and questions.
• Excellent computer skills.

3PD is an Equal Opportunity Employer