Dispatcher Job Purpose: Delivers items to customers by verifying orders; inventorying stock; arranging transportation.
Dispatcher Job Duties:
- Organizes customer orders by priority, appointments, weight compliance, and geography.
- Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.
- Prepare daily work and run schedules. Schedule and dispatch workersand equipmentto appropriate locations according to customer requests, specifications, or needs, using telephones and computers.
- Ensure timely and efficient movement of trucks according to orders and schedules. Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
- Oversee all communications with customers and drivers.
- Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules.
- Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders, government regulations, or specifications.
- Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
- Arranges shipments by examining item quantity, destination, route, rate, delivery time; and customer.
- Verifies items shipped by matching bills of lading; reconciling quantities; noting discrepancies.
- Keeps customers informed by forwarding notice of item availability, shipment date and method, and current status; answering questions.
- Records evidence of damaged freight, shortages, and misshipments and communicates with customer for resolution.
- Protects organization reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential.
- Order supplies and equipment, and issue them to personnel.
- Updates job knowledge by participating in educational opportunities.
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Skills/Qualifications: Documentation Skills, Data Entry Skills, Telephone Skills, Informing Others, Listening, Verbal Communication, Energy Level, Multi-tasking, Dependability, Emotional Control, Reporting Skills
- Communication Skills: You will be listening and speaking to people by radio and phone, often in some state of distress. Your ability to listen, speak plainly and communicate effectively will be necessary.
- Ability to Multitask: Dispatchers often are moving a lot of people around at the same time, tracking their movements and keeping tabs on what they need.
- Problem-Solving Skills: You will need to be able to prioritize the most important situations, and think quickly on your feet.
In addition, emergency dispatchers will need empathy and compassion, and the ability to keep calm in distressing situations.