We value the skills, strengths, and perspectives of all individuals. We believe our success depends on creating and sustaining an environment that enables all of our people to excel.

We share a mission...

  • To provide climate control solutions for the heating, air conditioning,
    and refrigeration markets, delivering value through the efforts of
    talented people and a spirit of innovation,

  • To conduct our business with the highest standards of integrity in
    what we say and do, the products we make, the services we
    provide, the way we act, and the way we treat others, and

  • To build a company in which people have a sense of pride and commitment










Location:
ANTIOCH, CA 94509

Status:
Full Time, Employee

Job Category:
Customer Support/Client Care

Work Experience:
2+ to 5 Years

Career Level:
Experienced (Non-Manager)

Education Level:
High School or equivalent

Reference Code:
3102








Dispatcher [SEI]

Innovate your career.

When you choose Lennox International, you know you're getting the best.
That is why when you work at Lennox International, you know you are among the best.

As a leading innovator of home and commercial, heating, cooling, refrigeration, air-quality, and related services, Lennox International is committed to helping our people innovate our products and their careers.

Join over 14,000 employees worldwide who build our heritage of integrity and innovation. At Lennox International, we make your home, your businesses, and your work, a better place.

The general role responsibilities of a Dispatcher are as follows:
 
Demand Service:
  • Review any “On Hold” tickets to determine if they are ready to be dispatched.
  • Review next day’s unassigned tickets to create the most efficient routes and assign to the appropriate technicians.
  • Call all “first call” customers to confirm appointments.
  • Page next day’s “first calls” to the assigned technicians.
  • Contact each “First Call” customer on the day of the calls
  • Ensure technicians call in to initiate time stamping for travel, start, and completion times.
  • Contact next customers to confirm appointments and page calls to the assigned technicians.
 
PLUS Agreements:
  • Review confirmed tickets (Pink) to create the most efficient routes and assign to the appropriate technicians
  • Call all “first call” customers to confirm the appointments
  • Page the next day’s first calls to the assigned technicians
  • Contact each “First Call” customer on the day of the calls
  • Ensure technicians call to initiate time stamping for travel, start, and completion times
  • Contact next customer to confirm appointments and page the call to the assigned technicians


Minimum requirements:
  • High School Diploma or GED
  • 3+ years of dispatching experience
  • HVAC experience a plus
  • computer experience
  • Excellent customer service and communication skills
  • Experience using the STARS system helpful


Click Here To Apply
http://lennox.ats.hrsmart.com/cgi-bin/pm/click.cgi?job_id=3102&site_id=123



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