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  • Company:
    National Express Corp
  • Location:
    Livermore, CA 94550
  • Job Status/Type:
    Full Time
    Employee
  • Job Category:
    Logistics/Transportation
  • Occupations:
    General/Other: Logistics/Transportation
    Vehicle Dispatch, Routing and Scheduling
  • Industry:
    Travel, Transportation and Tourism
    Education
    Other/Not Classified
  • Career Level:
    Experienced (Non-Manager)
Contact Information
  • Company:
    National Express Corp
  • Reference Code:
    1682
Durham School Services is a full service student transportation provider, committed to getting students to school safe, on time, and ready to learn. Along with our sister company in Canada, Stock Transportation, we have teams of experts in every area of student transportation spread across North America. As a national company, we have a wealth of resources available to our customers, and still maintain an unmatched level of local support.

At Durham School Services, our number one priority is the safety of the students we transport and work tirelessly to ensure the peace of mind of those who have entrusted their children to us. Safety, above all, is the cornerstone on which we build everything; we are dedicated to ensuring children arrive to school safely and on-time so they can make the most of their school day...every day.
Position Description

Driver Supervisor

MAJOR RESPONSIBLITIES:

 

  • Supervises day-to-day activities of drivers and monitors to ensure compliance with operational requirements for safe bus operations including compliance with corporate safety training processes and practices.

  • Provides support, advice and guidance to drivers and monitors in responding to a variety of issues (e.g. customer complaints, bus and/or worker safety, time-off requests), assesses situations and determines appropriate course of action (e.g. additional training, counseling), to prevent further occurrences in the future. 

  • Work collaboratively with Driver Recruitment in the hiring process for drivers by providing information to attract qualified candidates, arranging interview facilities, and interviewing.

  • Ensures a positive work environment for drivers and monitors by providing coaching, mentoring and non-safety related training to promote high employee motivation and morale and commitment to company values and excellence in customer service. 

  • Collect and audit employees' time sheets.

  • Monitor on-time performance.

  • Prepare and submit required reports in a timely manner.

  • Supervise compliance with Company policies and/or processes by action and speech. Discuss any breech of policy and procedure noted with General Manager.

  • Evaluate the performance of all direct-report personnel on a regular basis according to company policy.

  • Administer appropriate employee discipline as necessary.

 

 

KNOWLEDGE AND QUALIFICATIONS:

  • High School diploma or equivalent. Some college preferred.

  • 5+ years work experience required, with 3 years in ground transportation industry preferred; this can be waived with a minimum of 1-year supervisory experience. College education can be substituted for up to 2 years required work experience.

  • Knowledge of the companies, service promise, services, capabilities, policies, procedures and practices to effectively manage a drivers/monitors in various locations, resolve issues in accordance with company goals and objectives and promote the company as a leading bus transportation service provider.

  • Proven supervisory expertise and knowledge of related methods, practices and techniques.

 

 



SKILLS AND ABILITIES:

 

·        Computer literacy, preferably in word processing and spreadsheets, excellent interpersonal skills, well developed written and verbal communication skills. Basic math skills,

·        Relationship building and maintenance and collaborative skills to provide high-level support and advice to local decision-making customers, foster and maintain effective working relationships with internal and external stakeholders and work collaboratively to develop strategies/solutions to satisfactorily resolve issues.

·        Oral and written communication skills to communicate clearly regarding events and their resolution, provide direction, coaching and mentoring, create an environment that encourages and values input and feedback from the driving workforce, promote the company as a leading edge service provider in bus transportation, promote new/enhanced business services to existing customers, prepare reports and make presentations.

·        Well-developed multi-tasking and time and priority management skills to balance conflicting demands related to customer care and routing.



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