About Ceridian
Come to a company where your value has no limits. Come to Ceridian, a privately owned, global services leader, dedicated to helping organizations in many different fields optimize their human, financial and technology resources. We provide innovative solutions in such areas as benefits management, payroll processing, HR, employee productivity, work-life programs, corporate incentives and corporate expense management.
Ceridian comprises several, distinct operating businesses and two subsidiaries: Comdata and Stored Value Solutions (SVS). Comdata is a leading business-to-business provider of innovative electronic processing solutions-credit/debit cards, prepaid cards for payroll, and corporate purchasing cards for fleet, fuel and other needs. Stored Value Solutions (SVS) provides custom gift card solutions for a diverse set of clients including retailers, airlines, casinos and e-tailers. As a leading provider of magnetic stripe gift cards, SVS serves six of the top ten U.S. retailers and annually processes 1 billion transactions for 600 clients and their 580 million cardholders.
With a large number of locations in North America and the UK, Ceridian offers you an exciting network of opportunity. Our fast-paced, performance-oriented work culture gives you the potential to make an invaluable difference-for Ceridian, our customers and your career. Committed to diversity in the workplace, we are an EOE/AA organization, and as a military-friendly employer, we provide rewarding careers for current and former members of the military and their spouses.
EAP Specialist- working Tuesday- Saturday
Job Responsibititles:
- Provides employee assistance services, resource and referrals and consultation on various EAP and work/life issues to customers, employees and members of their families who are experiencing personal work-related problems.
- Conducts a comprehensive professional assessment of the user’s need for core Worklife and / or EAP services. These service options can include: childcare, parenting, eldercare, education, general research, legal, financial, emotional well being, addiction disorders, work issues, and add-on services.
- Understands and practices all Worklife and EAP policies and procedures.
- Demonstrates a comprehensive understanding of the product portfolio and delivers service within the defined parameters.
- Understands and uses all specialty and add-on services appropriately.
- Documents all case activity with defined case management procedures.
- Chooses appropriate resources, referrals and educational materials.
- Demonstrates strong customer focus with all users of the service.
- Monitors all research, referrals, and additional materials sent to users.
- Conducts follow up and quality assurance contacts on all cases where permission to do so has been documented.
- Based on business needs, may be asked to take on special projects as requested.
Qualifications:
- A master’s degree in a related discipline, such as education, social work, counseling psychology or gerontology.
- 1+ years of clinical experience preferable in the EAP setting.
- Knowledge of mandated procedures for child and elder abuse situations.
- Ability and interest to learn new areas of product portfolio and add-on products.
- Excellent communication skills. Team player.
- Good customer service, business and technical skills.
- Ability to multi-task and work in a fast paced, high change environment.
- Creative and flexible.
Preferred Qualifications:
- A master’s degree in a related discipline, such as social work, counseling psychology, education or gerontology with licensure.
- 3+ years of clinical experience preferable in the EAP setting.
- Knowledge and experience in core service areas of child development, parenting, adoption, education, services for older adults, addiction disorders, emotional well being, work issues, and critical incident stress debriefing.
- Prior EAP experience with CEAP.
- Diverse experience in counseling, social work or mental health services. EAP and substance abuse experience preferred.
- Excellent customer service, business and technical skills.
EAP
