EDI Application Support Analyst
Description:
The Application Support Analyst works with the Service Desk and IT personnel, developers, testers, business analysts and customers to ensure thorough analysis of incidents and the business circumstances involved. Activities include troubleshooting and testing to identify the possible cause of incidents, determining the appropriate course of action to resolve the issues with minimal business disruption, and establishes processes to ensure application availability. A successful Application Support Analyst will have prior application support experience, and must be strong in analysis and issue management.
- The primary purpose of this position is to provide third-tier applications support for EDI and related systems
- The analyst will ensure resolution of Service Desk incidents of medium and high complexity in accordance with established standards and service level agreements for applications
- Utilizes application knowledge to effectively troubleshoot, diagnose and resolve problems
- Interfaces with Business Units, Service Desk and Development areas to ensure problems are resolved
- Escalates inquiries to business partners to resolve issues and acts as a liaison until problems are resolved
- Adheres to established standards and procedures for Level 3 Application Support
- Supports other projects as and when required
Qualifications:
- 2+ years application support experience
- Excellent communication skills
- Ability to balance multiple priorities and meet deadlines in a fast-paced and changing environment; must be flexible
- Ability to understand business impact and prioritize issues/projects
- Demonstrated ability to work effectively with others, particularly in teams
- Strong analytical skills and skills interfacing with end-users
Undergraduate degree in computer science, business administration, software engineering, or equivalent work experience.
Salary/Benefits: Salary commensurate with experience
We offer excellent benefits including medical, dental, and vision insurance, prescription drug coverage, paid holidays and vacation, disability insurance, life insurance, 401K with company match, profit sharing, Employee Stock Purchase Plan, and the opportunity to prosper in a growing Fortune 500 company.
Job Location: Eden Prairie, MN
Job Number: 3634
Company URL: http://www.chrobinson.com/careers
Company Profile:
At C.H. Robinson Worldwide, Inc. our roots run deep. In 1905, Charles Henry Robinson started a small produce brokerage that developed the traditions and standards of service that shaped the Fortune 500 company we are today. As a global provider of multimodal transportation and produce services, we are headquartered in Eden Prairie, MN and operate through a network of more than 7,000 employees in more than 220 offices in the United States, Canada, Mexico, Europe, Asia, and South America. We are the largest third party logistics (3PL) company in North America, and our services extend to more than 25,000 customers globally, ranging from other Fortune 500 companies to small businesses in a variety of industries.
Our people are our greatest asset and create a unique corporate culture that has built strong relationships with customers around the world. They execute our tradition of service on a daily basis and take pride in sustaining our dynamic leadership in the transportation logistics industry. You’ll feel the energy the moment you step into one of our branches. That energy is what inspires us to find motivated individuals to join us in our quest to find solutions, develop innovative technology, and provide exceptional service to our customers.
C.H. Robinson's dedicated IT Team consists of 300+ highly skilled individuals working in unison to help our customers achieve their business goals. We look for employees who strive on new challenges in a fast-paced environment. We develop 90% of our applications in-house and have a sophisticated application suite based on the Microsoft platform.
Equal Opportunity Employer
C.H. Robinson Worldwide, Inc. EOE
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