EDI Application Support - Developer / Programmer

Description:
The Application Support Developer works with the Service Desk and IT personnel, developers, testers, business analysts and customers to ensure thorough analysis of incidents and the business circumstances involved. Activities include troubleshooting and testing to identify the possible cause of incidents; determining the appropriate course of action to resolve the issues with minimal business disruption, and establishing processes to ensure application availability. A successful Application Support Developer / Programmer will have prior application support experience, and must be strong with analysis and issue management.

- Analyze and troubleshoot inbound and outbound EDI issues
- Use automation to eliminate recurring problems
- Implement map or set up changes needed to accommodate partner communication changes
- Serve as the escalation point for issues from other members of the support team
- Resolve EDI issues generated via the Service Desk

Qualifications:
- Experience with EDI mapping (preferably using Sterling GIS product)
- Experience working with common documents used by the logistics industry (210, 204, 214, 990)
- Experience with EDI documents in various formats: flat file, xml
- Ability to read and write basic SQL queries
- Previous support experience
- At least 3 years IT experience

Undergraduate degree in computer science, business administration, software engineering, or equivalent work experience.

Salary/Benefits: Salary commensurate with experience
We offer excellent benefits including medical, dental, and vision insurance, prescription drug coverage, paid holidays and vacation, disability insurance, life insurance, 401K with company match, profit sharing, Employee Stock Purchase Plan, and the opportunity to prosper in a growing Fortune 500 company.

Job Location: Eden Prairie, MN

Job Number: 3633

Company URL: http://www.chrobinson.com/careers /

Company Profile:
At C.H. Robinson Worldwide, Inc. our roots run deep. In 1905, Charles Henry Robinson started a small produce brokerage that developed the traditions and standards of service that shaped the Fortune 500 company we are today. As a global provider of multimodal transportation and produce services, we are headquartered in Eden Prairie, MN and operate through a network of more than 7,000 employees in more than 220 offices in the United States, Canada, Mexico, Europe, Asia, and South America. We are the largest third party logistics (3PL) company in North America, and our services extend to more than 25,000 customers globally, ranging from other Fortune 500 companies to small businesses in a variety of industries.

Our people are our greatest asset and create a unique corporate culture that has built strong relationships with customers around the world. They execute our tradition of service on a daily basis and take pride in sustaining our dynamic leadership in the transportation logistics industry. Youll feel the energy the moment you step into one of our branches. That energy is what inspires us to find motivated individuals to join us in our quest to find solutions, develop innovative technology, and provide exceptional service to our customers.

C.H. Robinson's dedicated IT Team consists of 300+ highly skilled individuals working in unison to help our customers achieve their business goals. We look for employees who strive on new challenges in a fast-paced environment. We develop 90% of our applications in-house and have a sophisticated application suite based on the Microsoft platform.

Equal Opportunity Employer
C.H. Robinson Worldwide, Inc. EOE